Re: Fax Install Fails on XP SP2

Thanks This worked for me too on a PC P4 2.4G XP Pro SP2 and auto updates.
Feather in the cap for HP, Makes MS look poor though.


"lobomarino" wrote:

>
> Hi there,
>
> I have been struggling with this problem for several months, after
> trying to install Windows Fax services on a brandnew HP Compaq nc6000
> with XP SP 2 preinstalled. I just found a solution on the HP suport
> site dated 27 may 2005. I don't know what it does, but it works for me!
> After following the instructions below, the fax drivers installed like a
> breeze, and I just sent my first fax!
>
> Here is the URL to the support page:
>
> http://tinyurl.com/9duoc
>
> Here is the solution text:
>
> Description
> When attempting to install Windows XP fax software, a "Can not copy
> file" error message is displayed.
>
> Solution
> Perform the following steps to reinstall the fax software.
>
>
> 1. Click on Start > Run.
>
> 2. In the dialog box that appears, type esentutl /p
> %windir%\security\database\secedit.sdb. Click OK.
>
> 3. A warning message is displayed. Click OK.
>
> 4. Click Start > Shut Down > Restart to reboot your system.
>
>
> You will now be able to install the fax software.
>
>
> HP Repair - Customer Solution 6643
>
>
> --
> lobomarinoPosted from http://www.pcreview.co.uk/ newsgroup access
>
>

Hardly.
This is an OEM problem.
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
--
Russ Valentine
[MVP-Outlook]
"GB Spook" <GBSpook@discussions.microsoft.com> wrote in message
news:0698AB82-214C-4DB6-858A-F19CDA7D1470@microsoft.com...
> Thanks This worked for me too on a PC P4 2.4G XP Pro SP2 and auto updates.
> Feather in the cap for HP, Makes MS look poor though.
>
>
> "lobomarino" wrote:
>
>>
>> Hi there,
>>
>> I have been struggling with this problem for several months, after
>> trying to install Windows Fax services on a brandnew HP Compaq nc6000
>> with XP SP 2 preinstalled. I just found a solution on the HP suport
>> site dated 27 may 2005. I don't know what it does, but it works for me!
>> After following the instructions below, the fax drivers installed like a
>> breeze, and I just sent my first fax!
>>
>> Here is the URL to the support page:
>>
>> http://tinyurl.com/9duoc
>>
>> Here is the solution text:
>>
>> Description
>> When attempting to install Windows XP fax software, a "Can not copy
>> file" error message is displayed.
>>
>> Solution
>> Perform the following steps to reinstall the fax software.
>>
>>
>> 1. Click on Start > Run.
>>
>> 2. In the dialog box that appears, type esentutl /p
>> %windir%\security\database\secedit.sdb. Click OK.
>>
>> 3. A warning message is displayed. Click OK.
>>
>> 4. Click Start > Shut Down > Restart to reboot your system.
>>
>>
>> You will now be able to install the fax software.
>>
>>
>> HP Repair - Customer Solution 6643
>>
>>
>> --
>> lobomarinoPosted from http://www.pcreview.co.uk/ newsgroup access
>>
>>