PC or modem freezing when receiving fax.

I have a company computer to receive fax with internal modem. Since many
years now I have the same problem. When I receive some fax, the PC or the
modem often freeze and worse of all, it don't hang and stay silent until
someone calls back to tell me that it's impossible to send me a fax. The
only thing I can do then is to reboot the computer.

Here is the hardware history since now:
I had a PC with Win98 + USR internal modem working with Symantec Delrina
WinFax Pro. Symantec software freeze until complete reboot.
I changed for a Dell PC with a Dell internal modem using Windows XP
Enterprise Ed. with fax capabilities. PC completely freezes until reset (no
reboot possible).
Then I changed the internal modem with another USR internal modem. PC
doesn't freeze completely but a reboot is necessary.

The PC is connected via a powersurge bar with telephone protection. So I
don't think it's an overvoltage problem.

Could it be some incompatibilities between fax machines that are
unefficiently trying to exchange datas?

Any sggestions are welcomed
Thank you
Nicolas Poirier

It's more likely a conflict of some type between the internal modem and-
Other hardware
Modem Driver
Other software.

If you have a serial port, beg borrow or whatever an external fax/data
(V.92) modem. The modem should respond properly to the "standard external
modem driver" Remove and uninstall the internal modem, and connect the
external one. This eleminates most of the possible hardware and driver
conflicts. Internal modems tend to be "winmodems" or software modems, rather
than a "hardware modem" as most external modems are.

It's also possible to have a conflict between third party modem software and
windows fax software.


"Nicolas Poirier" <nicoglycerine@tlb.sympatico.ca> wrote in message
news:kG7gf.668$gK4.82546@news20.bellglobal.com...
> I have a company computer to receive fax with internal modem. Since many
> years now I have the same problem. When I receive some fax, the PC or the
> modem often freeze and worse of all, it don't hang and stay silent until
> someone calls back to tell me that it's impossible to send me a fax. The
> only thing I can do then is to reboot the computer.
>
> Here is the hardware history since now:
> I had a PC with Win98 + USR internal modem working with Symantec Delrina
> WinFax Pro. Symantec software freeze until complete reboot.
> I changed for a Dell PC with a Dell internal modem using Windows XP
> Enterprise Ed. with fax capabilities. PC completely freezes until reset
(no
> reboot possible).
> Then I changed the internal modem with another USR internal modem. PC
> doesn't freeze completely but a reboot is necessary.
>
> The PC is connected via a powersurge bar with telephone protection. So I
> don't think it's an overvoltage problem.
>
> Could it be some incompatibilities between fax machines that are
> unefficiently trying to exchange datas?
>
> Any sggestions are welcomed
> Thank you
> Nicolas Poirier
>
>
>