i installed using the add windows programes the fax service, it seemed
to install ok no error messages etc but but the fax console is not
there only an empty icon fax- then empty in communications etc, i have
tried reinstalling it over again but the console icon is missing. help
is it somwhere else on the c drive.


--
fender62

Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption. In
addition, the fax developers have worked on some modifications to the
fxsocm.inf file that might permit installation of the fax service. This is
an unsupported workaround that I can provide offline for use at your own
risk if you provide a valid email address and can accept zip files as
attachments.
--
Russ Valentine
[MVP-Outlook]
"fender62" <fender62.1z0ezw@pcbanter.net> wrote in message
news:fender62.1z0ezw@pcbanter.net...
>
> i installed using the add windows programes the fax service, it seemed
> to install ok no error messages etc but but the fax console is not
> there only an empty icon fax- then empty in communications etc, i have
> tried reinstalling it over again but the console icon is missing. help
> is it somwhere else on the c drive.
>
>
> --
> fender62