microsoft fax causes PC to reboot

After I send the last page of a fax the PC shuts down & reboots. Then it
proceeds to send the fax again, & shuts down again. It will keep doing this
until I unplug the telephone line. (I send the fax over the phone line, but I
have cable interent service)
I have Window XP Pro

Those are symptoms of a driver conflict. I suspect you are using a fax modem
that is not on the Windows XP HCL list.
--
Russ Valentine
[MVP-Outlook]
"Simon" <Simon@discussions.microsoft.com> wrote in message
news:26B94F42-1BFB-47FA-9C44-5C17071012E2@microsoft.com...
> After I send the last page of a fax the PC shuts down & reboots. Then it
> proceeds to send the fax again, & shuts down again. It will keep doing
> this
> until I unplug the telephone line. (I send the fax over the phone line,
> but I
> have cable interent service)
> I have Window XP Pro
>

Thanks, we just reinstalled our modemdriver and it now works!!!


"Russ Valentine [MVP-Outlook]" wrote:

> Those are symptoms of a driver conflict. I suspect you are using a fax modem
> that is not on the Windows XP HCL list.
> --
> Russ Valentine
> [MVP-Outlook]
> "Simon" <Simon@discussions.microsoft.com> wrote in message
> news:26B94F42-1BFB-47FA-9C44-5C17071012E2@microsoft.com...
> > After I send the last page of a fax the PC shuts down & reboots. Then it
> > proceeds to send the fax again, & shuts down again. It will keep doing
> > this
> > until I unplug the telephone line. (I send the fax over the phone line,
> > but I
> > have cable interent service)
> > I have Window XP Pro
> >
>
>
>

OOPS! No, that didn't help us! It did the same thing again after
reinstalling the modem driver. It called, sent the fax, said it was
completed, and then POOF! The computer turned off and restarted. After the
restart it starts send the fax again.
Our modem is one that came with the computer. It's called ESS Ex56T-P1 Data
Fax Modem. We don't know what we should do differently. Any suggestions?
thanks,
Simon

"Russ Valentine [MVP-Outlook]" wrote:

> Those are symptoms of a driver conflict. I suspect you are using a fax modem
> that is not on the Windows XP HCL list.
> --
> Russ Valentine
> [MVP-Outlook]
> "Simon" <Simon@discussions.microsoft.com> wrote in message
> news:26B94F42-1BFB-47FA-9C44-5C17071012E2@microsoft.com...
> > After I send the last page of a fax the PC shuts down & reboots. Then it
> > proceeds to send the fax again, & shuts down again. It will keep doing
> > this
> > until I unplug the telephone line. (I send the fax over the phone line,
> > but I
> > have cable interent service)
> > I have Window XP Pro
> >
>
>
>

Only what I already posted.
--
Russ Valentine
[MVP-Outlook]
"Simon" <Simon@discussions.microsoft.com> wrote in message
news:52855BFC-BCAB-445D-ACC9-B775EEAB0941@microsoft.com...
> OOPS! No, that didn't help us! It did the same thing again after
> reinstalling the modem driver. It called, sent the fax, said it was
> completed, and then POOF! The computer turned off and restarted. After
> the
> restart it starts send the fax again.
> Our modem is one that came with the computer. It's called ESS Ex56T-P1
> Data
> Fax Modem. We don't know what we should do differently. Any suggestions?
> thanks,
> Simon
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Those are symptoms of a driver conflict. I suspect you are using a fax
>> modem
>> that is not on the Windows XP HCL list.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Simon" <Simon@discussions.microsoft.com> wrote in message
>> news:26B94F42-1BFB-47FA-9C44-5C17071012E2@microsoft.com...
>> > After I send the last page of a fax the PC shuts down & reboots. Then
>> > it
>> > proceeds to send the fax again, & shuts down again. It will keep doing
>> > this
>> > until I unplug the telephone line. (I send the fax over the phone line,
>> > but I
>> > have cable interent service)
>> > I have Window XP Pro
>> >
>>
>>
>>

I am having the same problem with Agere Systems Soft Modem. It worked for a
time, then suddenly the crashes. My modem, too, came with the computer
system. Extremely irritating and productivity crushing.

Regards,
Ron

"Simon" wrote:

> OOPS! No, that didn't help us! It did the same thing again after
> reinstalling the modem driver. It called, sent the fax, said it was
> completed, and then POOF! The computer turned off and restarted. After the
> restart it starts send the fax again.
> Our modem is one that came with the computer. It's called ESS Ex56T-P1 Data
> Fax Modem. We don't know what we should do differently. Any suggestions?
> thanks,
> Simon
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
> > Those are symptoms of a driver conflict. I suspect you are using a fax modem
> > that is not on the Windows XP HCL list.
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "Simon" <Simon@discussions.microsoft.com> wrote in message
> > news:26B94F42-1BFB-47FA-9C44-5C17071012E2@microsoft.com...
> > > After I send the last page of a fax the PC shuts down & reboots. Then it
> > > proceeds to send the fax again, & shuts down again. It will keep doing
> > > this
> > > until I unplug the telephone line. (I send the fax over the phone line,
> > > but I
> > > have cable interent service)
> > > I have Window XP Pro
> > >
> >
> >
> >