Windows Fax reboots receiving fax

I just got a new Dell optiplex gx620 with Windows xp sp2. I previously used
an optiplex with Windows 2000 with the fax service to print incoming faxes on
the default pringer (LJ 1200). I've had nothing but trouble with the new pc
and xp. I have an external usb US Robotics 5633 modem. About 1/2 of
incoming faxes fail with event id 32092 "The Fax service failed to receive a
fax. From: . CallerId: . To: Fax. Pages: 0. Device Name: U.S. Robotics 56K
Faxmodem USB." The faxes that are received successfully crash Windows. It
restarts when the fax is received. The system event log has an event 1001
Save Dump with this info:
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e
(0xc0000005, 0x804eceb2, 0xa8578bfc, 0x00000000)
The only way I have managed to stop this is to disable the fax service and
use a 3rd party program (PhoneTools, which came with the modem). It's clunky
but it works.
Any suggestions anyone has on the fax service crash issue would be
appreciated.

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835142

--
Russ Valentine
[MVP-Outlook]
"Mike" <Mike@discussions.microsoft.com> wrote in message
news:FF820ACE-E2E5-431A-8098-D7EFBCC63177@microsoft.com...
>I just got a new Dell optiplex gx620 with Windows xp sp2. I previously
>used
> an optiplex with Windows 2000 with the fax service to print incoming faxes
> on
> the default pringer (LJ 1200). I've had nothing but trouble with the new
> pc
> and xp. I have an external usb US Robotics 5633 modem. About 1/2 of
> incoming faxes fail with event id 32092 "The Fax service failed to receive
> a
> fax. From: . CallerId: . To: Fax. Pages: 0. Device Name: U.S. Robotics 56K
> Faxmodem USB." The faxes that are received successfully crash Windows.
> It
> restarts when the fax is received. The system event log has an event 1001
> Save Dump with this info:
> The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e
> (0xc0000005, 0x804eceb2, 0xa8578bfc, 0x00000000)
> The only way I have managed to stop this is to disable the fax service and
> use a 3rd party program (PhoneTools, which came with the modem). It's
> clunky
> but it works.
> Any suggestions anyone has on the fax service crash issue would be
> appreciated.