Whenever I run the ThinkVantage Rescue & Recovery backup tool (for Thinkpads),
I've gotten the following error from the utility:
--
r2r.exe - Application Error

The instruction at "0x037dc601" referenced memory at "0x00000000".
The memory could not be "read".

Click on OK to terminate the program.
--

If I stop the spooler service, this error does not occur. I also have another
Thinkpad where this does not occur running the backup tool. I am at a loss to
figure out how the spooler subsystems are different, since both Thinkpads have
essentially the same WinXP Pro software.

Any suggestions?
--
Jeffrey Stevens
gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

And the computers both have the same print drivers installed?

Are there any files in windows\system32\spool\printers?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jeffrey Stevens" <jeff1132@charter.net> wrote in message
news:OmHGOkOEGHA.1584@TK2MSFTNGP10.phx.gbl...
> Whenever I run the ThinkVantage Rescue & Recovery backup tool (for
> Thinkpads),
> I've gotten the following error from the utility:
> --
> r2r.exe - Application Error
>
> The instruction at "0x037dc601" referenced memory at "0x00000000".
> The memory could not be "read".
>
> Click on OK to terminate the program.
> --
>
> If I stop the spooler service, this error does not occur. I also have
> another
> Thinkpad where this does not occur running the backup tool. I am at a
> loss to
> figure out how the spooler subsystems are different, since both Thinkpads
> have
> essentially the same WinXP Pro software.
>
> Any suggestions?
> --
> Jeffrey Stevens
> gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
> Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

Alan Morris [MSFT] wrote:
> And the computers both have the same print drivers installed?
>
> Are there any files in windows\system32\spool\printers?
>
well, i don't know if they all the same drivers, but theres nothing in that
folder. i tried deleteing all printers and running the backup again, but still
go the error. toying with the idea of running cleanspl.exe....but I'm wondering
if thats even going to make a difference after deleting all the printers I had.

--
Jeffrey Stevens
gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

deleting the printers does not delete the drivers. Do any of the once
installed printers have a ink monitor of some other hooks to the spooler?

Printers folder , File , Server Properties, Drivers
will show you the drivers installed


If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
make sure you run the uninstall application for the driver

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jeffrey Stevens" <jeff1132@charter.net> wrote in message
news:ORPKrbVEGHA.648@TK2MSFTNGP14.phx.gbl...
> Alan Morris [MSFT] wrote:
>> And the computers both have the same print drivers installed?
>>
>> Are there any files in windows\system32\spool\printers?
>>
> well, i don't know if they all the same drivers, but theres nothing in
> that
> folder. i tried deleteing all printers and running the backup again, but
> still
> go the error. toying with the idea of running cleanspl.exe....but I'm
> wondering
> if thats even going to make a difference after deleting all the printers I
> had.
>
> --
> Jeffrey Stevens
> gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
> Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

Alan Morris [MSFT] wrote:
> deleting the printers does not delete the drivers. Do any of the once
> installed printers have a ink monitor of some other hooks to the spooler?
>
> Printers folder , File , Server Properties, Drivers
> will show you the drivers installed
>
>
> If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
> make sure you run the uninstall application for the driver
>
I do have an HP Deskjet 990. The other printers are work site printers (big
printers, I doubt they run inkjet tech). The work printers are Infoprint 20,
1140 and 1332 in addition to Xerox DocuPrint 180 and Fiery DocuColor 2000. Plus
a Fax.

--
Jeffrey Stevens
gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

Alan Morris [MSFT] wrote:
> deleting the printers does not delete the drivers. Do any of the once
> installed printers have a ink monitor of some other hooks to the spooler?
>
> Printers folder , File , Server Properties, Drivers
> will show you the drivers installed
>
>
> If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
> make sure you run the uninstall application for the driver
>
Oh yea, there's also an ActiveTouch Document Loader, which I think Adobe might
have installed.

--
Jeffrey Stevens
gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

deleting the printers does not delete the drivers. Do any of the once
installed printers have a ink monitor of some other hooks to the spooler?

Printers folder , File , Server Properties, Drivers
will show you the drivers installed


If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
make sure you run the uninstall application for the driver

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Jeffrey Stevens" <jeff1132@charter.net> wrote in message
news:ORPKrbVEGHA.648@TK2MSFTNGP14.phx.gbl...
> Alan Morris [MSFT] wrote:
>> And the computers both have the same print drivers installed?
>>
>> Are there any files in windows\system32\spool\printers?
>>
> well, i don't know if they all the same drivers, but theres nothing in
> that
> folder. i tried deleteing all printers and running the backup again, but
> still
> go the error. toying with the idea of running cleanspl.exe....but I'm
> wondering
> if thats even going to make a difference after deleting all the printers I
> had.
>
> --
> Jeffrey Stevens
> gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
> Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

Alan Morris [MSFT] wrote:
> deleting the printers does not delete the drivers. Do any of the once
> installed printers have a ink monitor of some other hooks to the spooler?
>
> Printers folder , File , Server Properties, Drivers
> will show you the drivers installed
>
>
> If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
> make sure you run the uninstall application for the driver
>
I do have an HP Deskjet 990. The other printers are work site printers (big
printers, I doubt they run inkjet tech). The work printers are Infoprint 20,
1140 and 1332 in addition to Xerox DocuPrint 180 and Fiery DocuColor 2000. Plus
a Fax.

--
Jeffrey Stevens
gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8

Alan Morris [MSFT] wrote:
> deleting the printers does not delete the drivers. Do any of the once
> installed printers have a ink monitor of some other hooks to the spooler?
>
> Printers folder , File , Server Properties, Drivers
> will show you the drivers installed
>
>
> If you had a Canon, HP, Epson, Lexmark setup program to install the driver,
> make sure you run the uninstall application for the driver
>
Oh yea, there's also an ActiveTouch Document Loader, which I think Adobe might
have installed.

--
Jeffrey Stevens
gpg --keyserver pgp.mit.edu --recv-keys D2E5A4E8
Key fingerprint: 1C86 8717 E485 FA4D B9EF 96E2 A1AC 4B00 D2E5 A4E8