I have read with interest some of your posts. You seem to have a great
knowledge of the Windows operating systems. I recently installed Panda
Platinum onto my computer and removed lots of viruses ets. I now have a
problem. With your help I may be able to fix this.

I have 3 user accounts on my home computer, which runs Windows XP. I have a
problem with my User Accounts. When I start windows it opens the welcome
page and I can switch between users no problem. The problem seems to occur
when the screensaver starts. When I move the mouse and it takes me back to
the welcome screen and I try to click on the user accounts it prompts me for
a password. There are no passwords for any of the accounts. I have checked
the accessibility for the screensaver and the prompt for password box is
unchecked. I have had to set the screensavers on all 3 accounts to 2 hours
just so we can use the computer hassle free. Can you tell me what is wrong
with my computer and how to fix the problem?

PS I am not technically minded. I need full instructions without the
technical jargon.
--
jackie


"Panda_man" wrote:

> These words below are mine.I created them,I wrote them.Even though Engel
> uses them nearly everywhere.I just do not like somebody to copy and paste
> them,to use them fully because these words are NOT created by him. I am angry.
>
> I just post to everybody know and understand who these words belongs to.
> They belongs to me...:-)
>
> And a question :
> Is there a way to stop and prevent him from coping these words fully ?!
>
>
> MALWARE REMOVAL INSTRUCTIONS
>
> >> Follow them carefully and step-by-step.
> >> All cleaning actions should be done
> without internet connection
>
>
> 1. Download the necessary software
>
>
> @ SpyBot Search and Destroy
> http://www.safer-networking.org/microsoft.en.html
>
>
> @ Ad-Aware SE Personal
> http://www.lavasoftusa.com/software/adaware
>
>
> @ Microsoft Antispyware (only for genuie Windows versions)
> http://www.microsoft.com/athome/secu...s/default.mspx
>
>
> @ CWShredder
> http://housecall.trendmicro.com
>
>
> @ Antivirus software (if you still do not have)
>
> Panda Titanium 2005
> http://www.pandasoftware.com/microsoft
>
>
>
> >>> Specific
> If you are non-XP user and still do not have firewall,
> you should get free one from here:
> http://www.microsoft.com/athome/secu...s/default.mspx
>
> >>> Optional
> There are some malwares that can destroy the internet connection
> when you try to remove them.That's why you may get that program
> that could restore your internet connection.
> I haven't tried it but lots of people like them.
>
> Win Sock XP Fix
> http://www.spychecker.com/program/winsockxpfix.html
>
>
>
> 2. Create a back-up of all your critical information
> This is just an option.
> You should check it for viruses later.
>
>
> 3. Run a Firewall
>
> >> Windows XP
> has integrated firewall -
> Internet Connection Firewall (ICF) for SP1 and
> Windows Firewall (WF) for SP2
>
>
> >> Windows versions different from XP
> They do not have integrated firewall ,they have to use software firewall.
>
> !!! Use only 1 firewall !!!
>
>
>
> 4. Windows Updates
> Connect to internet and
> download all the security updates - Critical updates with Express install.
>
> Start -> Windows Updates
> or
> http://windowsupdate.microsoft.com
>
>
>
> 5. Install and Update
>
> > SpyBot Search and Destroy
> > Ad-Aware SE Personal
> > Microsoft Antispyware
> > CWShredder
>
>
> 6. Delete all the Internet Explorer's temporary stuff
>
> Start -> Settings- > Control Panel -> Internet Options
>
> There ,on the General Tab you will see where you can delete
> >>internet temporary files
> >>cookies
> >>history
> Delete them all.
>
>
> 7. Delete all Temporary files
>
> | Windows XP users (all new versions) |
>
> The path is :
> C:\Documents and Settings\USER\Local Settings\Temp
> Delete all files from this folder
> and also
> C:\Windows\Temp
>
> | Windows 98 users (all old versions) |
>
> The path is :
> C:\Windows\Temp
>
>
>
> 8. Remove any unwanted programs
>
> Boot in Safe Mode (see how below)
> Then ,in Safe Mode, Start - Settings – Control Panel – Add /Remove programs
> See if you have any unknown /unwanted software
> installed- toolbars and/or known spy programs.
> Remove them with the REMOVE button.
> Also check for tracks of these programs in
> C:\Program files and delete,if any.
> Then restart with booting in Normal Mode .
>
>
> 9. Run Disc Clean up
>
> Start -> Programs -> Accessories -> System Tools -> Disc Cleanup
>
> Make sure you have checked :
> Downloaded program files
> Temporary Internet files
> Temporary files
> Recycle bin
> Web Client/Publisher content
>
>
>
> 10. Remove viruses /worms /trojan horses
>
>
> @ Scan with Microsoft Windows Malicious Software removal tool
>
> http://www.microsoft.com/malwareremove
>
> @ Scan with
>
> Panda Software free Active Scan,where you can check your
> PC for ALL TYPES of security threats and clean viruses and worms
>
> http://www.pandasoftware.com/product..._principal.htm
>
>
> @ Install the antivirus software
>
> Boot in Safe Mode and install the antivirus software
> <In Safe Mode,because there are viruses
> that have the ability to damage an antivirus while installing it>
>
>
>
> How to boot your computer in Safe Mode
>
> Do this by repeatedly typing F8 while Windows is starting before
> Windows logo appears.
> Then you'll open the BIOS menu where you can choose to boot
> the hard drive in SAFE MODE
>
> (If you are XP user ,find more about Safe Mode
> in Help and Support Center ; Start-Help and Suport)
>
>
>
> @ Update the antivirus and scan with it
>
> Boot in Normal Mode and update it.
> Make sure you have all functions ON
> (scanning all files,heuristic,disinfect,scanning for other threats...)
>
> Perform a full scan in Normal Mode first
> Then boot in Safe Mode and also perform a scan
>
>
> @ While still in Safe Mode,scan with these
>
> >> SpyBot S&D
> >> Ad-Aware SE Personal
> >> Microsoft Antispyware
> >> CWShredder
>
> and remove the junk
> !!! They must have already been updated !!!
>
>
> When the scan is finished,
> DO NOT restart ,if you have Win XP or ME
>
> >>> System Restore (for XP and ME only)
>
>
> Because of the fact malware is a program,
> System Restore also stores all malware tracks and when restarting,it can
> replicate some infected system stuff and the malware will be back !!!
> So you need to delete all the restore points before restarting :
>
> >>> Right click on My Computer->Properties->System Restore
> Check Turn off system restore.Click OK
>
> >>> Restart the in Normal mode.
>
>
> 11. For better performance ,it is advisable to check your hard drives for
> errors
> Open My computer .
> Then right click on the hard drive you want to check -> Properties -> Tools
> In the error-checking area ,click "Check now" to start the process.
>
>
> >>> At the end (when the system is malware-free)
> again Right click on My computer->Properties->System Restore
> Uncheck Turn off system restore ,so you'll have your Restore function ON.
>
>
>
> After these,your computer should be clean !
> If you do not understand something,you can post again and ask for
> information
> If the instructions seems difficult to you,you can take your computer to
> a computer store where IT specialist would help you wipe out the junk!
> Don't be shame.
>
>
>
> --- Useful pages ---
>
> http://www.microsoft.com/athome/secu...s/default.mspx
> different kinds of free or trial security software.
>
> http://www.pandasoftware.com/about/r...ldren_internet
> Because of the campaign "Children and the Internet"
> Panda Software offers 90 day free trial version of one of the best security
> software
> Panda Platininum Internet Security 2005 awarded with many prizes
>
> http://www.pandasoftware.com/protected/tips.htm ;
> useful tips for protecting computers
>
> http://www.pandasoftware.com/product..._principal.htm
> Panda Software free Active Scan,where you can check your
> PC for ALL TYPES of security threats and clean viruses and worms
>
> http://housecall.trendmicro.com
> Trend-Micro free online scanner HouseCall where you can scan for
> Viruses and Spywares and clean them. CWShredder is also available here
>
> http://www.kaspersky.com/virusscanner
> Kaspersky free online scanner
> and checker for suspicious files.If you have issues with suspicious
> file,here is the right place!
>
> http://www.f-prot.com/virusinfo/submission_form.html
> Send F-prot AV suspicious files for fast analyze and and it is all for FREE
>
> http://www.microsoft.com/malwareremove
> Microsoft Windows Malware Removal Tool
>
> http://www.microsoft.com/windowsxp/u...nfectedpc.mspx
> Microsoft MVP Charlie Russel's article about Dealing with malware
> Really good and detailed
>
> http://support.microsoft.com
> Free Microsoft support and suggestions (for genuie clients)
>
>
>
> Now ,when you have cleaned your computer,you need to think about your
> security!
> Microsoft
> suggests 3 + 1 general steps how to protect
> your PC and the infomation stored on it,
> your privacy and your family
> 1.Use an internet firewall
> 2.Enable Automatic Updates for your PC
> 3.Use an antivirus software
> 4.Use antispyware software
>
> Goto http://www.microsoft.com/athome/security and learn more
> Check the Security Essentials for your OS and also have a look at all