I just downloaded and used the new Live Scan from
Microsoft and it wiped out all my mail in Mozilla.
There was no warning to close the program before a
scan, so I was scanning in the background and using
Mozilla. The Live Scan said that it found a coupld of
viruses and 3 infected folders and then all my mail
disappeared. Is it necessary to wipe out entire files
like that? Would it have been a bit more intelligent
if I had not had the program running? I did a search
of the hard drive, but all the data seems to have \
vanished.

The tool is BETA .

Beta means still not finished,not completed...And do you remember what did
you signed when agreed before scanning...Microsoft makes no warranties about
beta product !!!


One more thing.Do you have full and up-to-date antivirus software.Are you
absolutely sure you are not infected by virus.
The scanner is beta but it isn't so ^stupid^ ...?

To check for infections ,scan with that (it isn't beta)
http://www.pandasoftware.com/products/ActiveScan.htm

Panda Software free Active Scan where you can check your computer for all
kind of security threats


Panda_man
--
Let's beat malware black and blue
Panda TruPrevent - the most intelligent technology to combat unknown malware
http://www.pandasoftware.com
http://www.microsoft.com/protect



"Johnfull" wrote:

> I just downloaded and used the new Live Scan from
> Microsoft and it wiped out all my mail in Mozilla.
> There was no warning to close the program before a
> scan, so I was scanning in the background and using
> Mozilla. The Live Scan said that it found a coupld of
> viruses and 3 infected folders and then all my mail
> disappeared. Is it necessary to wipe out entire files
> like that? Would it have been a bit more intelligent
> if I had not had the program running? I did a search
> of the hard drive, but all the data seems to have \
> vanished.

I remember the caveats that I signed off on.
My question is to help make the product better -- if anyone there cares.
I would think that a scan could remove an offending bit of code without resort
to wiping out an entire file. Mozilla is competition for Microsoft so I
suspect that
there is little sympathy for a loss of data on a rival program...

"Panda_man" wrote:

> The tool is BETA .
>
> Beta means still not finished,not completed...And do you remember what did
> you signed when agreed before scanning...Microsoft makes no warranties about
> beta product !!!
>
>
> One more thing.Do you have full and up-to-date antivirus software.Are you
> absolutely sure you are not infected by virus.
> The scanner is beta but it isn't so ^stupid^ ...?
>
> To check for infections ,scan with that (it isn't beta)
> http://www.pandasoftware.com/products/ActiveScan.htm
>
> Panda Software free Active Scan where you can check your computer for all
> kind of security threats
>
>
> Panda_man
> --
> Let's beat malware black and blue
> Panda TruPrevent - the most intelligent technology to combat unknown malware
> http://www.pandasoftware.com
> http://www.microsoft.com/protect
>
>
>
> "Johnfull" wrote:
>
> > I just downloaded and used the new Live Scan from
> > Microsoft and it wiped out all my mail in Mozilla.
> > There was no warning to close the program before a
> > scan, so I was scanning in the background and using
> > Mozilla. The Live Scan said that it found a coupld of
> > viruses and 3 infected folders and then all my mail
> > disappeared. Is it necessary to wipe out entire files
> > like that? Would it have been a bit more intelligent
> > if I had not had the program running? I did a search
> > of the hard drive, but all the data seems to have \
> > vanished.

I think something else went wrong, I have Firefox and was using it during
the scan and I still have all my mail in all handlers. I also have not
experienced any of the issues that others have "YET". Is there a news group
for this product?? I do have some suggestions and would like to pass them
on to Microsoft.


"Johnfull" <Johnfull@discussions.microsoft.com> wrote in message
news:9EBD6FA0-C5DC-41C3-AD1A-8344B39A027B@microsoft.com...
>I remember the caveats that I signed off on.
> My question is to help make the product better -- if anyone there cares.
> I would think that a scan could remove an offending bit of code without
> resort
> to wiping out an entire file. Mozilla is competition for Microsoft so I
> suspect that
> there is little sympathy for a loss of data on a rival program...
>
> "Panda_man" wrote:
>
>> The tool is BETA .
>>
>> Beta means still not finished,not completed...And do you remember what
>> did
>> you signed when agreed before scanning...Microsoft makes no warranties
>> about
>> beta product !!!
>>
>>
>> One more thing.Do you have full and up-to-date antivirus software.Are you
>> absolutely sure you are not infected by virus.
>> The scanner is beta but it isn't so ^stupid^ ...?
>>
>> To check for infections ,scan with that (it isn't beta)
>> http://www.pandasoftware.com/products/ActiveScan.htm
>>
>> Panda Software free Active Scan where you can check your computer for all
>> kind of security threats
>>
>>
>> Panda_man
>> --
>> Let's beat malware black and blue
>> Panda TruPrevent - the most intelligent technology to combat unknown
>> malware
>> http://www.pandasoftware.com
>> http://www.microsoft.com/protect
>>
>>
>>
>> "Johnfull" wrote:
>>
>> > I just downloaded and used the new Live Scan from
>> > Microsoft and it wiped out all my mail in Mozilla.
>> > There was no warning to close the program before a
>> > scan, so I was scanning in the background and using
>> > Mozilla. The Live Scan said that it found a coupld of
>> > viruses and 3 infected folders and then all my mail
>> > disappeared. Is it necessary to wipe out entire files
>> > like that? Would it have been a bit more intelligent
>> > if I had not had the program running? I did a search
>> > of the hard drive, but all the data seems to have \
>> > vanished.

I think that this IS the group for this product -- I was lead here by their
page.
The program found 2 virus copies and I think that's what caused the purge.
It didn't help that the inbox and sent were waaay overfull of mail (5700 in
each).

"Jon Phipps" wrote:

> I think something else went wrong, I have Firefox and was using it during
> the scan and I still have all my mail in all handlers. I also have not
> experienced any of the issues that others have "YET". Is there a news group
> for this product?? I do have some suggestions and would like to pass them
> on to Microsoft.
>
>
> "Johnfull" <Johnfull@discussions.microsoft.com> wrote in message
> news:9EBD6FA0-C5DC-41C3-AD1A-8344B39A027B@microsoft.com...
> >I remember the caveats that I signed off on.
> > My question is to help make the product better -- if anyone there cares.
> > I would think that a scan could remove an offending bit of code without
> > resort
> > to wiping out an entire file. Mozilla is competition for Microsoft so I
> > suspect that
> > there is little sympathy for a loss of data on a rival program...
> >
> > "Panda_man" wrote:
> >
> >> The tool is BETA .
> >>
> >> Beta means still not finished,not completed...And do you remember what
> >> did
> >> you signed when agreed before scanning...Microsoft makes no warranties
> >> about
> >> beta product !!!
> >>
> >>
> >> One more thing.Do you have full and up-to-date antivirus software.Are you
> >> absolutely sure you are not infected by virus.
> >> The scanner is beta but it isn't so ^stupid^ ...?
> >>
> >> To check for infections ,scan with that (it isn't beta)
> >> http://www.pandasoftware.com/products/ActiveScan.htm
> >>
> >> Panda Software free Active Scan where you can check your computer for all
> >> kind of security threats
> >>
> >>
> >> Panda_man
> >> --
> >> Let's beat malware black and blue
> >> Panda TruPrevent - the most intelligent technology to combat unknown
> >> malware
> >> http://www.pandasoftware.com
> >> http://www.microsoft.com/protect
> >>
> >>
> >>
> >> "Johnfull" wrote:
> >>
> >> > I just downloaded and used the new Live Scan from
> >> > Microsoft and it wiped out all my mail in Mozilla.
> >> > There was no warning to close the program before a
> >> > scan, so I was scanning in the background and using
> >> > Mozilla. The Live Scan said that it found a coupld of
> >> > viruses and 3 infected folders and then all my mail
> >> > disappeared. Is it necessary to wipe out entire files
> >> > like that? Would it have been a bit more intelligent
> >> > if I had not had the program running? I did a search
> >> > of the hard drive, but all the data seems to have \
> >> > vanished.
>
>
>

This is posted to the same question under Performance and Maintenance:

>> "Johnfull" <Johnfull@discussions.microsoft.com> wrote in message
>> news:2968C1B0-2AD0-4812-854D-B3CDE3908247@microsoft.com...
>>> I just ran the beta live scanner for Windows and it
>>> wiped out my mailbox files. It found viruses in my
>>> inbox and in my sent mail, so it simply deleted the
>>> entire contents of both folders. Only the headers for
>>> 5700 messages remain in my inbox with all contents
>>> disappeared. I ran a search of the hard drive, but the
>>> files are gone. There should be a warning to close
>>> mail programs during the scan -- or would it wipe out
>>> entire folders anyway? It seems awfully crude.

Actually you're nowhere near the first to report this. Seems that the
scanner likes to eat all of the inbox in Mozilla's email client when it
finds a virus.

http://feedback.live.com/eform.aspx?...y&locale=en-us

I'd leave feedback there and maybe ask for support here:

http://support.live.com/eform.aspx?p...ail&ct=eformts

In the mean time you might be able to recover those files?

Data Recovery Tools:
http://www.snapfiles.com/freeware/sy...arecovery.html

And for the future:

Backup! Image/Clone :
http://kgiii.info/windows/all/advanced/image-clone.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

"My life is spent in one long effort to escape from the commonplaces of
existence." - Sherlock Holmes

Dear John:

Thank you for contacting Windows Live Email Support for Live.com. My name is
Judy. I do wish I could assist you with the issue you are having but I do
have some information that be of some help.
TROUBLESHOOTING STEPS

If you have questions about the protection scanner in Windows Live Safety
Center, visit the following Web site:
http://spaces.msn.com/members/safetycenter

When you visit this Web site, you can tap in to a community of other users
and experts for tips, advice, and answers
to common questions about Windows Live Safety Center and your computer’s
health.


I do hope this will help you to resolve the problem you are having and thank
you again for contacting Windows Live Email Support.

Sincerely,
Judy
Mail Beta Customer Service Team

http://be.trendmicro-europe.com/hous...heck+my+PC+now