Hi, hope someone can help steer me towards a solution here:

I bought my Compaq Presario laptop almost a year ago; all works fine; but
just this week, I've been attempting to open up some of the "included"
Microsoft Office programs that were already installed on the hard drive;
especially Word, and Powerpoint.

Well, as the program(s) open, a dialogue box asks me to input the 25-digit
authenticity number on the back; yes, it is clearly there on the back, but
after I enter it, the program immediately tells me: "You have entered an
incorrect number", and then refuses to go any further.

I've double and triple checked .. many times ... tried different case
letterings ... still cannot get the software to correctly open and run.

I expect (as in the past) lengthy delays in any attempt to reach someone to
help at Compaq ... sure hope someone here can recommend any ideas?

Until then, I cannot open any MS Office programs that came with the laptop.

Thanks greatly!


--
Michael

Thanks for that quick reply!

Well, nothing I can see in my literature suggests trial version(s) ... but I
wouldn't necessarily take that as a clear assurance that they "aren't".

Do you think that's what it might be? ... curious that that would be the
case ...

I will attempt to go the Compaq route ...

Thanks much,

Michael


"Dixonian69" wrote:

> Do yuo know if they are "Trial" versions? possibly expired.
> Compaq has website with free tech support.
> www.compaq.com
>
>
> --
> Dennis S.
> I''m from Illinois. I hope I helped you. Good Luck.
>
>
> "Michael" wrote:
>
> > Hi, hope someone can help steer me towards a solution here:
> >
> > I bought my Compaq Presario laptop almost a year ago; all works fine; but
> > just this week, I've been attempting to open up some of the "included"
> > Microsoft Office programs that were already installed on the hard drive;
> > especially Word, and Powerpoint.
> >
> > Well, as the program(s) open, a dialogue box asks me to input the 25-digit
> > authenticity number on the back; yes, it is clearly there on the back, but
> > after I enter it, the program immediately tells me: "You have entered an
> > incorrect number", and then refuses to go any further.
> >
> > I've double and triple checked .. many times ... tried different case
> > letterings ... still cannot get the software to correctly open and run.
> >
> > I expect (as in the past) lengthy delays in any attempt to reach someone to
> > help at Compaq ... sure hope someone here can recommend any ideas?
> >
> > Until then, I cannot open any MS Office programs that came with the laptop.
> >
> > Thanks greatly!
> >
> >
> > --
> > Michael

Do yuo know if they are "Trial" versions? possibly expired.
Compaq has website with free tech support.
www.compaq.com


--
Dennis S.
I''m from Illinois. I hope I helped you. Good Luck.


"Michael" wrote:

> Hi, hope someone can help steer me towards a solution here:
>
> I bought my Compaq Presario laptop almost a year ago; all works fine; but
> just this week, I've been attempting to open up some of the "included"
> Microsoft Office programs that were already installed on the hard drive;
> especially Word, and Powerpoint.
>
> Well, as the program(s) open, a dialogue box asks me to input the 25-digit
> authenticity number on the back; yes, it is clearly there on the back, but
> after I enter it, the program immediately tells me: "You have entered an
> incorrect number", and then refuses to go any further.
>
> I've double and triple checked .. many times ... tried different case
> letterings ... still cannot get the software to correctly open and run.
>
> I expect (as in the past) lengthy delays in any attempt to reach someone to
> help at Compaq ... sure hope someone here can recommend any ideas?
>
> Until then, I cannot open any MS Office programs that came with the laptop.
>
> Thanks greatly!
>
>
> --
> Michael

Check Ohs are Ohs, Zeroes are Zeroes, B's are B's, and 8's are 8's etc.
I got stung by a rogue B / 8 once...



"Michael" <Michael@discussions.microsoft.com> wrote in message
news:8289177C-7F57-421E-9B72-752E78B5C117@microsoft.com...
> Thanks for that quick reply!
>
> Well, nothing I can see in my literature suggests trial version(s) ... but
> I
> wouldn't necessarily take that as a clear assurance that they "aren't".
>
> Do you think that's what it might be? ... curious that that would be the
> case ...
>
> I will attempt to go the Compaq route ...
>
> Thanks much,
>
> Michael
>
>
> "Dixonian69" wrote:
>
>> Do yuo know if they are "Trial" versions? possibly expired.
>> Compaq has website with free tech support.
>> www.compaq.com
>>
>>
>> --
>> Dennis S.
>> I''m from Illinois. I hope I helped you. Good Luck.
>>
>>
>> "Michael" wrote:
>>
>> > Hi, hope someone can help steer me towards a solution here:
>> >
>> > I bought my Compaq Presario laptop almost a year ago; all works fine;
>> > but
>> > just this week, I've been attempting to open up some of the "included"
>> > Microsoft Office programs that were already installed on the hard
>> > drive;
>> > especially Word, and Powerpoint.
>> >
>> > Well, as the program(s) open, a dialogue box asks me to input the
>> > 25-digit
>> > authenticity number on the back; yes, it is clearly there on the back,
>> > but
>> > after I enter it, the program immediately tells me: "You have entered
>> > an
>> > incorrect number", and then refuses to go any further.
>> >
>> > I've double and triple checked .. many times ... tried different case
>> > letterings ... still cannot get the software to correctly open and run.
>> >
>> > I expect (as in the past) lengthy delays in any attempt to reach
>> > someone to
>> > help at Compaq ... sure hope someone here can recommend any ideas?
>> >
>> > Until then, I cannot open any MS Office programs that came with the
>> > laptop.
>> >
>> > Thanks greatly!
>> >
>> >
>> > --
>> > Michael

Have a look at the original Compaq invoice. It will clearly state
what software was included.


"Michael" <Michael@discussions.microsoft.com> wrote in message
news:9C9B14F3-B7CA-4276-BA3C-09E5D1611F98@microsoft.com...
> Hi, hope someone can help steer me towards a solution here:
>
> I bought my Compaq Presario laptop almost a year ago; all works fine; but
> just this week, I've been attempting to open up some of the "included"
> Microsoft Office programs that were already installed on the hard drive;
> especially Word, and Powerpoint.
>
> Well, as the program(s) open, a dialogue box asks me to input the 25-digit
> authenticity number on the back; yes, it is clearly there on the back, but
> after I enter it, the program immediately tells me: "You have entered an
> incorrect number", and then refuses to go any further.
>
> I've double and triple checked .. many times ... tried different case
> letterings ... still cannot get the software to correctly open and run.
>
> I expect (as in the past) lengthy delays in any attempt to reach someone
to
> help at Compaq ... sure hope someone here can recommend any ideas?
>
> Until then, I cannot open any MS Office programs that came with the
laptop.
>
> Thanks greatly!
>
>
> --
> Michael

In news:9C9B14F3-B7CA-4276-BA3C-09E5D1611F98@microsoft.com,
Michael <Michael@discussions.microsoft.com> had this to say:

My reply is at the bottom of your sent message:

> Hi, hope someone can help steer me towards a solution here:
>
> I bought my Compaq Presario laptop almost a year ago; all works fine;
> but just this week, I've been attempting to open up some of the
> "included" Microsoft Office programs that were already installed on
> the hard drive; especially Word, and Powerpoint.
>
> Well, as the program(s) open, a dialogue box asks me to input the
> 25-digit authenticity number on the back; yes, it is clearly there on
> the back, but after I enter it, the program immediately tells me:
> "You have entered an incorrect number", and then refuses to go any
> further.
>
> I've double and triple checked .. many times ... tried different case
> letterings ... still cannot get the software to correctly open and
> run.
>
> I expect (as in the past) lengthy delays in any attempt to reach
> someone to help at Compaq ... sure hope someone here can recommend
> any ideas?
>
> Until then, I cannot open any MS Office programs that came with the
> laptop.
>
> Thanks greatly!

Just one insight... The COA on the laptop (the sticker on the back) will be
the COA for your operating system and not for Office. Such will likely be
included in your package of information that you got with the laptop though.
Try entering the one inside your literature.

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

"A man should keep his little brain attic stocked with all the
furniture that he is likely to use, and the rest he can put away in the
lumber-room of his library where he can get it if he wants it."

Sherlock Holmes