Explorer Closes if logged on to Administrator: please help


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  #1  
Old 01-05-2006, 06:10 AM
Uncle John
 
Posts: n/a
Default Explorer Closes if logged on to Administrator: please help

If I switch to Admininistrator from Default User and open explorer I get a
pop-up dialog
Validation failed for

VSINIT.DLL ...(several files)
You are probably missing the necessary root certificates

Windows would not let me run SFC /scannow from Administrator but I switched
back into default user and ran it. However the problem is not fixed.

Searching the System disk reveals that VSINIT.DLL exists as on version in
windows\System32 and a newer version In the ZoneAlarm Folder.

Any thing else I can do? I do not want to undertake a heroic repair install
as the system runs perfectly in normal user mode.

Uncle John


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  #2  
Old 01-05-2006, 06:10 AM
Galen
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

In news:usNLp3S5FHA.3544@TK2MSFTNGP09.phx.gbl,
Uncle John <unclejohn@uselesnospam.com> had this to say:

My reply is at the bottom of your sent message:

> If I switch to Admininistrator from Default User and open explorer I
> get a pop-up dialog
> Validation failed for
>
> VSINIT.DLL ...(several files)
> You are probably missing the necessary root certificates
>
> Windows would not let me run SFC /scannow from Administrator but I
> switched back into default user and ran it. However the problem is
> not fixed.
> Searching the System disk reveals that VSINIT.DLL exists as on
> version in windows\System32 and a newer version In the ZoneAlarm
> Folder.
> Any thing else I can do? I do not want to undertake a heroic repair
> install as the system runs perfectly in normal user mode.
>
> Uncle John


Well, I don't know how to fix your problem, I did search and came up with
this:

http://forum.zonelabs.com/zonelabs/b...ssage.id=11043

If worse comes to worse you can always make a spare admin account to keep
handy via the normal methods. For the most part you'd follow the directions
for a corrupted user profile. You just probably will have issues if you try
to delete the existing admin account. I can't say that I've ever tried to
delete one but it just seems logical that it'd be tough to delete. I'd like
to think you can't delete it easily at any rate.

Corrupted Profile: Windows XP :
http://kgiii.info/windows/XP/general...ptprofile.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

Please note that if you're reading this in a browser and the domain is
not owned by Microsoft then this work is being used without permission.

Access MS Newsgroups :
http://kgiii.info/windows/all/general/msnewsgroups.html


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  #3  
Old 01-05-2006, 06:10 AM
Uncle John
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

Hi Galen,

I think you are right and I will leave the Administrator account alone!

I have run sfc /scannow in Administrator mode and this has restored the
original Microsoft versions of the referenced files. So I can run as
Administrator with the SP" firewall

Although this gives only inward protection it should be enough as in
accordance with the Microsoft dogma I do not browse the net while logged on
as The Administrator.

[I had switched to Administrator to try and fix a problem with hard drive
icons in Windows Explorer when I ran into this ZA problem which caused
Explorer.exe to crash.]



--
Uncle John
"Galen" <galennews@gmail.com> wrote in message
news:OvAk57T5FHA.3544@TK2MSFTNGP09.phx.gbl...
> In news:usNLp3S5FHA.3544@TK2MSFTNGP09.phx.gbl,
> Uncle John <unclejohn@uselesnospam.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
>> If I switch to Admininistrator from Default User and open explorer I
>> get a pop-up dialog
>> Validation failed for
>>
>> VSINIT.DLL ...(several files)
>> You are probably missing the necessary root certificates
>>
>> Windows would not let me run SFC /scannow from Administrator but I
>> switched back into default user and ran it. However the problem is
>> not fixed.
>> Searching the System disk reveals that VSINIT.DLL exists as on
>> version in windows\System32 and a newer version In the ZoneAlarm
>> Folder.
>> Any thing else I can do? I do not want to undertake a heroic repair
>> install as the system runs perfectly in normal user mode.
>>
>> Uncle John

>
> Well, I don't know how to fix your problem, I did search and came up with
> this:
>
> http://forum.zonelabs.com/zonelabs/b...ssage.id=11043
>
> If worse comes to worse you can always make a spare admin account to keep
> handy via the normal methods. For the most part you'd follow the
> directions for a corrupted user profile. You just probably will have
> issues if you try to delete the existing admin account. I can't say that
> I've ever tried to delete one but it just seems logical that it'd be tough
> to delete. I'd like to think you can't delete it easily at any rate.
>
> Corrupted Profile: Windows XP :
> http://kgiii.info/windows/XP/general...ptprofile.html
>
> --
> Galen - MS MVP - Windows (Shell/User & IE)
> http://dts-l.org/
>
> Please note that if you're reading this in a browser and the domain is
> not owned by Microsoft then this work is being used without permission.
>
> Access MS Newsgroups :
> http://kgiii.info/windows/all/general/msnewsgroups.html
>



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  #4  
Old 01-05-2006, 06:10 AM
Uncle John
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

Hi Galen

I have been able to fix most of the problems with "The Administrator"
account. However when I attempt to access a website like Windows Update the
IE 6 browser blinks on the site and does not log on. However "The
Administrator" can log on OK with Firefox.

You are right that "The Administrator" cannot be deleted from with in
Windows. I was wondering if I could use follow the process for repairing a
corrupted user profile and I tried it out on my backup disk* copying from
the default user to "The Administrator" The copy stopped because some file
was not allowed to be copied.

So I can logon to "The Administrator" but no access the internet with IE 6
and will have to leave it like that.
--
Uncle John
*( identical copy of system disk which I can boot by moving it to the top of
the bios boot list).

"Galen" <galennews@gmail.com> wrote in message
news:OvAk57T5FHA.3544@TK2MSFTNGP09.phx.gbl...
> In news:usNLp3S5FHA.3544@TK2MSFTNGP09.phx.gbl,
> Uncle John <unclejohn@uselesnospam.com> had this to say:
>
> My reply is at the bottom of your sent message:
>
>> If I switch to Admininistrator from Default User and open explorer I
>> get a pop-up dialog
>> Validation failed for
>>
>> VSINIT.DLL ...(several files)
>> You are probably missing the necessary root certificates
>>
>> Windows would not let me run SFC /scannow from Administrator but I
>> switched back into default user and ran it. However the problem is
>> not fixed.
>> Searching the System disk reveals that VSINIT.DLL exists as on
>> version in windows\System32 and a newer version In the ZoneAlarm
>> Folder.
>> Any thing else I can do? I do not want to undertake a heroic repair
>> install as the system runs perfectly in normal user mode.
>>
>> Uncle John

>
> Well, I don't know how to fix your problem, I did search and came up with
> this:
>
> http://forum.zonelabs.com/zonelabs/b...ssage.id=11043
>
> If worse comes to worse you can always make a spare admin account to keep
> handy via the normal methods. For the most part you'd follow the
> directions for a corrupted user profile. You just probably will have
> issues if you try to delete the existing admin account. I can't say that
> I've ever tried to delete one but it just seems logical that it'd be tough
> to delete. I'd like to think you can't delete it easily at any rate.
>
> Corrupted Profile: Windows XP :
> http://kgiii.info/windows/XP/general...ptprofile.html
>
> --
> Galen - MS MVP - Windows (Shell/User & IE)
> http://dts-l.org/
>
> Please note that if you're reading this in a browser and the domain is
> not owned by Microsoft then this work is being used without permission.
>
> Access MS Newsgroups :
> http://kgiii.info/windows/all/general/msnewsgroups.html
>



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  #5  
Old 01-05-2006, 06:10 AM
Galen
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

In news:%23Wr4VIw5FHA.964@tk2msftngp13.phx.gbl,
Uncle John <unclejohn@uselesnospam.com> had this to say:

My reply is at the bottom of your sent message:

> Hi Galen
>
> I have been able to fix most of the problems with "The Administrator"
> account. However when I attempt to access a website like Windows
> Update the IE 6 browser blinks on the site and does not log on.
> However "The Administrator" can log on OK with Firefox.
>
> You are right that "The Administrator" cannot be deleted from with in
> Windows. I was wondering if I could use follow the process for
> repairing a corrupted user profile and I tried it out on my backup
> disk* copying from the default user to "The Administrator" The copy
> stopped because some file was not allowed to be copied.
>
> So I can logon to "The Administrator" but no access the internet with
> IE 6 and will have to leave it like that.
>
> "Galen" <galennews@gmail.com> wrote in message
> news:OvAk57T5FHA.3544@TK2MSFTNGP09.phx.gbl...
>> In news:usNLp3S5FHA.3544@TK2MSFTNGP09.phx.gbl,
>> Uncle John <unclejohn@uselesnospam.com> had this to say:
>>
>> My reply is at the bottom of your sent message:
>>
>>> If I switch to Admininistrator from Default User and open explorer I
>>> get a pop-up dialog
>>> Validation failed for
>>>
>>> VSINIT.DLL ...(several files)
>>> You are probably missing the necessary root certificates
>>>
>>> Windows would not let me run SFC /scannow from Administrator but I
>>> switched back into default user and ran it. However the problem is
>>> not fixed.
>>> Searching the System disk reveals that VSINIT.DLL exists as on
>>> version in windows\System32 and a newer version In the ZoneAlarm
>>> Folder.
>>> Any thing else I can do? I do not want to undertake a heroic repair
>>> install as the system runs perfectly in normal user mode.
>>>
>>> Uncle John

>>
>> Well, I don't know how to fix your problem, I did search and came up
>> with this:
>>
>> http://forum.zonelabs.com/zonelabs/b...ssage.id=11043
>>
>> If worse comes to worse you can always make a spare admin account to
>> keep handy via the normal methods. For the most part you'd follow the
>> directions for a corrupted user profile. You just probably will have
>> issues if you try to delete the existing admin account. I can't say
>> that I've ever tried to delete one but it just seems logical that
>> it'd be tough to delete. I'd like to think you can't delete it
>> easily at any rate. Corrupted Profile: Windows XP :
>> http://kgiii.info/windows/XP/general...ptprofile.html
>>
>> --
>> Galen - MS MVP - Windows (Shell/User & IE)
>> http://dts-l.org/
>>
>> Please note that if you're reading this in a browser and the domain
>> is not owned by Microsoft then this work is being used without
>> permission. Access MS Newsgroups :
>> http://kgiii.info/windows/all/general/msnewsgroups.html


I'd make a brand new account, name it something fancy like "RealAdmin" or
something, give it admin rights, log on to it once, copy any shortcuts to it
that you think you might need, and then try to update. There's the repair
install option that we might need/want to look into as well, that will
enable you to keep your applications and the likes and you'd need only do
the updates again. I'd definately try the first option before trying the
repair installation...

Repair Installation of XP :
http://kgiii.info/windows/XP/general/xprepair.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

Please note that if you're reading this in a browser and the domain is
not owned by Microsoft then this work is being used without permission.

Access MS Newsgroups :
http://kgiii.info/windows/all/general/msnewsgroups.html


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  #6  
Old 01-05-2006, 06:10 AM
Uncle John
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

Galen

I think the duplicate Administrator you suggest would not respond to the
Recovery Console; as I see it, whether the Console is Installed or run from
the Windows CD it looks for the built in Administrator Account? If the spare
would, that is certainly the way to go using the copy profile method in
Microsoft's Article ID 811151.
If not I am minded to try the Repair Install on my backup installation using
the in place method, suggested by David Karp in his book "Windows XP
Annoyances for Geeks".

That is, you start Windows and when it is running you insert the OS CD and
manually start the install and follow it through as a repair at the
appropriate point. My CD has SP 2 incorporated so it might not be too
painful.

I would really like to use the copy method if the account is available from
the Recovery Console at Boot.
--
Uncle John


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  #7  
Old 01-05-2006, 06:11 AM
Galen
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

In news:uHHHjo75FHA.2888@tk2msftngp13.phx.gbl,
Uncle John <unclejohn@uselesnospam.com> had this to say:

My reply is at the bottom of your sent message:

> Galen
>
> I think the duplicate Administrator you suggest would not respond to
> the Recovery Console; as I see it, whether the Console is Installed
> or run from the Windows CD it looks for the built in Administrator
> Account? If the spare would, that is certainly the way to go using
> the copy profile method in Microsoft's Article ID 811151.
> If not I am minded to try the Repair Install on my backup
> installation using the in place method, suggested by David Karp in
> his book "Windows XP Annoyances for Geeks".
>
> That is, you start Windows and when it is running you insert the OS
> CD and manually start the install and follow it through as a repair
> at the appropriate point. My CD has SP 2 incorporated so it might not
> be too painful.
>
> I would really like to use the copy method if the account is
> available from the Recovery Console at Boot.


I strongly suspect that, as you're not entering the OS, you'd still be able
to do everything you might normally do in recovery console that you'd do
anyhow. Having no idea why the ZA app is messing up the explorer instance,
and I'm guessing you still haven't found a fix from them, isn't going to
have a drastic effect as the explorer shell isn't being loaded in recovery
console. You'd still need to log on to it and I can't say as I've ever come
across this before but I strongly suspect you'd be able to use it just fine.
It won't hurt anything if you want to try it.

On the other hand... You have SP2 on your XP CD which means that you're in
good shape for doing a repair install. That's generally pretty painless -
more so if SP2 is slipstreamed - and doesn't require a lot of additional
tweaking. You can even manage to get past the whole activation process again
if you'd like. Here's some information on doing that...

Never Reactivate:
http://kgiii.info/windows/XP/advance...eactivate.html

Of course, well, you could make an alternative admin account for your own
use. When there's a problem you can try recovery console if it's needed. If
it's able to work then you're good to go. If it does not then you do the
repair install. The results are the same though the time saved is more
immediate and hopefully permanent. I don't get a lot of use out of the
recovery console actually so I spent way too much on a handy dandy
application that enabled me to build a special boot CD... Ah well...

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/

Please note that if you're reading this in a browser and the domain is
not owned by Microsoft then this work is being used without permission.

Access MS Newsgroups :
http://kgiii.info/windows/all/general/msnewsgroups.html


Reply With Quote
  #8  
Old 01-05-2006, 06:11 AM
Uncle John
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

Galen

I did try a repair install on my backup OS disk but though it restored the
Administrator account it corrupted some applications so it was not a
solution.

I will now try your suggestion of renaming the default Administrator
account, creating a new User Account and pasting in the profile from Default
user.

I too have spent time and money on fancy recovery tools, BART PE and
Winternals, but find them very difficult to work with and not worth the
money. With my clients I do not spend much time trying to repair systems
that will not boot. I ask them to make scheduled daily backups with Acronis
True Image version 9 on to an External hard disk which makes disaster
recovery easy and fairly quick, about 1 minute per gigabyte of the backed up
system.
--
Uncle John


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  #9  
Old 01-05-2006, 06:11 AM
Uncle John
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator: please help

Galen

The copy existing user profile failed because USERCLASS cannot be copied.

So I will just stick with what I have got.

Thanks for your help.

--
Uncle John


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  #10  
Old 01-05-2006, 06:11 AM
Uncle John
 
Posts: n/a
Default Re: Explorer Closes if logged on to Administrator:I have solved it

Hi Galen

I despaired too soon!

I had a last thought and instead of the tricky copy and paste method of
transferring settings from one user account to another I used Microsoft's
SyncToy.

Using Windows Explorer > Documents and Settings I set the "My Name" ( My
Name = my default user name) as the left hand folder and Administrator as
the right hand folder set the mode to contribute, named the folder pair as
Administrator repair.
I ran SyncToy in preview mode first and there were no errors and then
committed.

Afterwards I was able to log off "My Name" and on to Administrator via quick
user switching without any problems. As Administrator I logged on to Windows
Update which found nothing to add.

I am really pleased to have found a fix, thanks again for your help because
you pointed the way! Uncle John


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Explorer Closes if logged on to Administrator: please help