Find below the application and system error logs. One further point advised
by another user with same problem that videostudio would work if you set up a
new user account. I tried this and it did work? However it still won't work
in the original user account. Advised subsequently by that person that
videostudio has since stopped working in the new account (same problem)

Application Log:-

Event type - error
source - Application error
category - none
I.D. - 1000
Description - Faulting Application vstudio.exe, version 9.0.0.0, faulting
module unknown, version 0.0.0.0, fault adress 0x00000000
error report also state:-
c:\docume~1\username\LOCALS~1\Temp\19ed_appcompat. txt

SYSTEM LOG (shows error but at initial computer boot up (probably related as
refers to Ulead type files)

type - error
source - service control manager
category - none
i.d. - 7000
description:-
The AVerMedia, AVerTV WDM Video Capture service failed to start due to the
following error: The service cannot be started, either because it is disabled
or because it has no enabled device associated with it.

"Cari (MS-MVP)" wrote:

> After the program crashes, what does the Event Viewer say... (Control Panel,
> Admin Tools, Event Viewer)
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "Andyj" <Andyj@discussions.microsoft.com> wrote in message
> news:A32894D1-681B-416D-A760-CE322D508E74@microsoft.com...
> > One minute it worked fine the next it crashed every time I tried to start
> > it
> > up. Ulead support say try clean uninstall / re-install but that did not
> > work. I tried as a trial to load it on my work computer and the software
> > loaded ok from the disk, so what has gone wrong with my home pc. It must
> > be
> > a problem other than the Ulead software itself. I have tried everything
> > in
> > my limited ability and have hit a brick wall. HELP!
>
>
>

You need to reinstall the software for the AverMedia Capture device you have
installed in your PC.
--
Cari (MS-MVP)
Printing & Imaging



"Andyj" <Andyj@discussions.microsoft.com> wrote in message
news:9AE6B4D2-BC9F-440A-84CB-CBC3346FC3D5@microsoft.com...
> Find below the application and system error logs. One further point
> advised
> by another user with same problem that videostudio would work if you set
> up a
> new user account. I tried this and it did work? However it still won't
> work
> in the original user account. Advised subsequently by that person that
> videostudio has since stopped working in the new account (same problem)
>
> Application Log:-
>
> Event type - error
> source - Application error
> category - none
> I.D. - 1000
> Description - Faulting Application vstudio.exe, version 9.0.0.0, faulting
> module unknown, version 0.0.0.0, fault adress 0x00000000
> error report also state:-
> c:\docume~1\username\LOCALS~1\Temp\19ed_appcompat. txt
>
> SYSTEM LOG (shows error but at initial computer boot up (probably related
> as
> refers to Ulead type files)
>
> type - error
> source - service control manager
> category - none
> i.d. - 7000
> description:-
> The AVerMedia, AVerTV WDM Video Capture service failed to start due to the
> following error: The service cannot be started, either because it is
> disabled
> or because it has no enabled device associated with it.
>
> "Cari (MS-MVP)" wrote:
>
>> After the program crashes, what does the Event Viewer say... (Control
>> Panel,
>> Admin Tools, Event Viewer)
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Andyj" <Andyj@discussions.microsoft.com> wrote in message
>> news:A32894D1-681B-416D-A760-CE322D508E74@microsoft.com...
>> > One minute it worked fine the next it crashed every time I tried to
>> > start
>> > it
>> > up. Ulead support say try clean uninstall / re-install but that did
>> > not
>> > work. I tried as a trial to load it on my work computer and the
>> > software
>> > loaded ok from the disk, so what has gone wrong with my home pc. It
>> > must
>> > be
>> > a problem other than the Ulead software itself. I have tried
>> > everything
>> > in
>> > my limited ability and have hit a brick wall. HELP!
>>
>>
>>
>