What is the MS hotfix for the clock timing.

"Brett Patterson" wrote:

> Well, the hotfix is meant for those running XP and/or DirectX 9.0b. I'm
> running XP SP2 and DX9.0c so it doesn't pertain to me. The hotfix you have
> to call for, so I wouldn't put much faith in getting it. All it is is a dll
> for you to replace. I'm having the same problems, and I'll pass on what ATI
> has told me:
> -------
> Audio and video out of sync on some channels or recordings
>
> The information in this article applies to certain TV Tuner products under
> Windows XP Service Pack 2 (including Media Center Edition).
>
> While watching TV or playing back captured video, audio may be out of sync
> with the video. This issue is not specific to ATI, as it may affect 3rd party
> TV Tuner / capture devices as well.
>
> The following ATI products may be affected:
>
> * E-HOME WONDER
> * HDTV WONDER
> * TV WONDER Series
>
> Microsoft has posted Knowledge Base Article - 887131, stating a fix is now
> available.
> ---------
> Regarding your issue:
>
> The information in this article applies to the following configurations:
>
> - TV WONDER PRO
>
> When "Best video quality" from the video tab in Setup is checked, audio
> levels may become lower. Additionally, the audio and video may become out of
> sync after a few channel changes.
>
> !! Audio levels may become lower and after few channel changes, the video
> may get out of sync.
>
> WORKAROUND:
> In some instances, it may be possible to work around this issue by muting
> all other mixer recording inputs other than line in.
> ------
> Dear Customer,
>
> To help you determine if warranty service is required on a technical issue
> you are experiencing, please follow the four-step Warranty process below:
>
> STEP 1: SEARCH THE ATI CUSTOMER CARE KNOWLEDGEBASE
>
> When experiencing a technical issue please visit our KNOWLEDGEBASE to find
> answers to your questions prior to requesting warranty service. Please note
> that over 80% of the video cards returned to ATI Technologies for Warranty
> Service are tested functional.
>
> ATI Technologies recommends that you have the latest drivers to optimize the
> performance of your product. These are available from our Drivers Download
> page.
>
> Here is a list of examples that likely DO NOT require warranty service.
>
> 1. System restarts to a black screen after installa
> ----------
> Regarding your issue:
>
> You have to understand that when all trouble-shooting has been done then
> replacing the card is the last step.
>
> If you do not want to...then I suggest that you should consider reisntalling
> windows to see if that fixes it.
>
> Also, testing the card in another PC is another way of making sure that it
> is not a SOFTWARE related issue.
> ================================================== ====
>
> I'm still waiting to test it out (I'm Supposed to be getting another box
> soon).
>
> ~Brett
>
> "vf" wrote:
>
> > A supported hotfix is now available from Microsoft, but it is only intended
> > to correct the problem that is described in this article. Only apply it to
> > systems that are experiencing this specific problem. This hotfix may receive
> > additional testing. Therefore, if you are not severely affected by this
> > problem, we recommend that you wait for the next release that contains this
> > hotfix.
> >
> > Hot fix? I have the same problem.
> >
> > "Brett Patterson" wrote:
> >
> > > Hi all. I've searched the KB and found article 887131 about the sync issues,
> > > but it says it deals with DX9.0b. I have 9.0c installed and still having the
> > > sync issues. I contacted ATI about it, but they directed me back to article
> > > 887131. I'm going to continue to pursue on the ATI end, but just wondering
> > > if any MS guys can help me here.
> > >
> > > System Specs:
> > > ---------------
> > > Processor: AMD Athlon 64 3700+ (San Diego)
> > > Memory....: 2 GB 400MHz SDRAM
> > > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> > > Vidoe Card: MSI RX800 Pro-TD256e
> > > Motherboard: Asus A8N-SLI Deluxe
> > > Sound Card: Sound Blaster Audigy (PCI)
> > > OS: MS Windows XP Pro (MMEC License)
> > > TV Tuner: ATI TV-Wonder Pro w/ Remote
> > >
> > > Any help you can offer would be great. Thanks.
> > >
> > > ~Brett

It's a replacement crystal.dll file (or something like that, maybe
quartz.dll) file. Not sure what the difference(s) is (are) but I do know
that you ahve to call MS for the hotfix.

~Brett

"vf" wrote:

> What is the MS hotfix for the clock timing.
>
> "Brett Patterson" wrote:
>
> > Well, the hotfix is meant for those running XP and/or DirectX 9.0b. I'm
> > running XP SP2 and DX9.0c so it doesn't pertain to me. The hotfix you have
> > to call for, so I wouldn't put much faith in getting it. All it is is a dll
> > for you to replace. I'm having the same problems, and I'll pass on what ATI
> > has told me:
> > -------
> > Audio and video out of sync on some channels or recordings
> >
> > The information in this article applies to certain TV Tuner products under
> > Windows XP Service Pack 2 (including Media Center Edition).
> >
> > While watching TV or playing back captured video, audio may be out of sync
> > with the video. This issue is not specific to ATI, as it may affect 3rd party
> > TV Tuner / capture devices as well.
> >
> > The following ATI products may be affected:
> >
> > * E-HOME WONDER
> > * HDTV WONDER
> > * TV WONDER Series
> >
> > Microsoft has posted Knowledge Base Article - 887131, stating a fix is now
> > available.
> > ---------
> > Regarding your issue:
> >
> > The information in this article applies to the following configurations:
> >
> > - TV WONDER PRO
> >
> > When "Best video quality" from the video tab in Setup is checked, audio
> > levels may become lower. Additionally, the audio and video may become out of
> > sync after a few channel changes.
> >
> > !! Audio levels may become lower and after few channel changes, the video
> > may get out of sync.
> >
> > WORKAROUND:
> > In some instances, it may be possible to work around this issue by muting
> > all other mixer recording inputs other than line in.
> > ------
> > Dear Customer,
> >
> > To help you determine if warranty service is required on a technical issue
> > you are experiencing, please follow the four-step Warranty process below:
> >
> > STEP 1: SEARCH THE ATI CUSTOMER CARE KNOWLEDGEBASE
> >
> > When experiencing a technical issue please visit our KNOWLEDGEBASE to find
> > answers to your questions prior to requesting warranty service. Please note
> > that over 80% of the video cards returned to ATI Technologies for Warranty
> > Service are tested functional.
> >
> > ATI Technologies recommends that you have the latest drivers to optimize the
> > performance of your product. These are available from our Drivers Download
> > page.
> >
> > Here is a list of examples that likely DO NOT require warranty service.
> >
> > 1. System restarts to a black screen after installa
> > ----------
> > Regarding your issue:
> >
> > You have to understand that when all trouble-shooting has been done then
> > replacing the card is the last step.
> >
> > If you do not want to...then I suggest that you should consider reisntalling
> > windows to see if that fixes it.
> >
> > Also, testing the card in another PC is another way of making sure that it
> > is not a SOFTWARE related issue.
> > ================================================== ====
> >
> > I'm still waiting to test it out (I'm Supposed to be getting another box
> > soon).
> >
> > ~Brett
> >
> > "vf" wrote:
> >
> > > A supported hotfix is now available from Microsoft, but it is only intended
> > > to correct the problem that is described in this article. Only apply it to
> > > systems that are experiencing this specific problem. This hotfix may receive
> > > additional testing. Therefore, if you are not severely affected by this
> > > problem, we recommend that you wait for the next release that contains this
> > > hotfix.
> > >
> > > Hot fix? I have the same problem.
> > >
> > > "Brett Patterson" wrote:
> > >
> > > > Hi all. I've searched the KB and found article 887131 about the sync issues,
> > > > but it says it deals with DX9.0b. I have 9.0c installed and still having the
> > > > sync issues. I contacted ATI about it, but they directed me back to article
> > > > 887131. I'm going to continue to pursue on the ATI end, but just wondering
> > > > if any MS guys can help me here.
> > > >
> > > > System Specs:
> > > > ---------------
> > > > Processor: AMD Athlon 64 3700+ (San Diego)
> > > > Memory....: 2 GB 400MHz SDRAM
> > > > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> > > > Vidoe Card: MSI RX800 Pro-TD256e
> > > > Motherboard: Asus A8N-SLI Deluxe
> > > > Sound Card: Sound Blaster Audigy (PCI)
> > > > OS: MS Windows XP Pro (MMEC License)
> > > > TV Tuner: ATI TV-Wonder Pro w/ Remote
> > > >
> > > > Any help you can offer would be great. Thanks.
> > > >
> > > > ~Brett