KB:887131 - Audio Video Sync Problems


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  #1  
Old 01-05-2006, 07:21 AM
Brett Patterson
 
Posts: n/a
Default KB:887131 - Audio Video Sync Problems

Hi all. I've searched the KB and found article 887131 about the sync issues,
but it says it deals with DX9.0b. I have 9.0c installed and still having the
sync issues. I contacted ATI about it, but they directed me back to article
887131. I'm going to continue to pursue on the ATI end, but just wondering
if any MS guys can help me here.

System Specs:
---------------
Processor: AMD Athlon 64 3700+ (San Diego)
Memory....: 2 GB 400MHz SDRAM
Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
Vidoe Card: MSI RX800 Pro-TD256e
Motherboard: Asus A8N-SLI Deluxe
Sound Card: Sound Blaster Audigy (PCI)
OS: MS Windows XP Pro (MMEC License)
TV Tuner: ATI TV-Wonder Pro w/ Remote

Any help you can offer would be great. Thanks.

~Brett
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  #2  
Old 01-05-2006, 07:21 AM
Graham Hughes
 
Posts: n/a
Default Re: KB:887131 - Audio Video Sync Problems

And what exactly is the audio video sync problem you are experiencing? Have
I missed it in earlier posts?

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Brett Patterson" <Brett Patterson@discussions.microsoft.com> wrote in
message news:A59C542E-6D3A-4E31-8E19-7B28E5B3853C@microsoft.com...
> Hi all. I've searched the KB and found article 887131 about the sync
> issues,
> but it says it deals with DX9.0b. I have 9.0c installed and still having
> the
> sync issues. I contacted ATI about it, but they directed me back to
> article
> 887131. I'm going to continue to pursue on the ATI end, but just
> wondering
> if any MS guys can help me here.
>
> System Specs:
> ---------------
> Processor: AMD Athlon 64 3700+ (San Diego)
> Memory....: 2 GB 400MHz SDRAM
> Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> Vidoe Card: MSI RX800 Pro-TD256e
> Motherboard: Asus A8N-SLI Deluxe
> Sound Card: Sound Blaster Audigy (PCI)
> OS: MS Windows XP Pro (MMEC License)
> TV Tuner: ATI TV-Wonder Pro w/ Remote
>
> Any help you can offer would be great. Thanks.
>
> ~Brett



Reply With Quote
  #3  
Old 01-05-2006, 07:21 AM
Brett Patterson
 
Posts: n/a
Default Re: KB:887131 - Audio Video Sync Problems

The audio is about 1 second ahead of the video, but only when playing from my
TV Tuner. When I watch DivX files, or any other movie on my computer, the
timing is perfect.

~Brett

"Graham Hughes" wrote:

> And what exactly is the audio video sync problem you are experiencing? Have
> I missed it in earlier posts?
>
> --
> Graham Hughes
> MVP Digital Media
> www.myvideoproblems.co.uk
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Brett Patterson" <Brett Patterson@discussions.microsoft.com> wrote in
> message news:A59C542E-6D3A-4E31-8E19-7B28E5B3853C@microsoft.com...
> > Hi all. I've searched the KB and found article 887131 about the sync
> > issues,
> > but it says it deals with DX9.0b. I have 9.0c installed and still having
> > the
> > sync issues. I contacted ATI about it, but they directed me back to
> > article
> > 887131. I'm going to continue to pursue on the ATI end, but just
> > wondering
> > if any MS guys can help me here.
> >
> > System Specs:
> > ---------------
> > Processor: AMD Athlon 64 3700+ (San Diego)
> > Memory....: 2 GB 400MHz SDRAM
> > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> > Vidoe Card: MSI RX800 Pro-TD256e
> > Motherboard: Asus A8N-SLI Deluxe
> > Sound Card: Sound Blaster Audigy (PCI)
> > OS: MS Windows XP Pro (MMEC License)
> > TV Tuner: ATI TV-Wonder Pro w/ Remote
> >
> > Any help you can offer would be great. Thanks.
> >
> > ~Brett

>
>
>

Reply With Quote
  #4  
Old 01-05-2006, 07:21 AM
Graham Hughes
 
Posts: n/a
Default Re: KB:887131 - Audio Video Sync Problems

So when you capture from the tv tuner the files are always out of sync? Or
when you are watching tv using the tuner?
Have you installed any updates for the card?
Is it a pci card? If so, have you tried removing it and reinstalling in
another slot?

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
message news:59259987-E1E7-46EA-A3DE-A3919BF347DF@microsoft.com...
> The audio is about 1 second ahead of the video, but only when playing from
> my
> TV Tuner. When I watch DivX files, or any other movie on my computer, the
> timing is perfect.
>
> ~Brett
>
> "Graham Hughes" wrote:
>
>> And what exactly is the audio video sync problem you are experiencing?
>> Have
>> I missed it in earlier posts?
>>
>> --
>> Graham Hughes
>> MVP Digital Media
>> www.myvideoproblems.co.uk
>> www.dvds2treasure.com
>> www.simplydv.com
>>
>>
>> "Brett Patterson" <Brett Patterson@discussions.microsoft.com> wrote in
>> message news:A59C542E-6D3A-4E31-8E19-7B28E5B3853C@microsoft.com...
>> > Hi all. I've searched the KB and found article 887131 about the sync
>> > issues,
>> > but it says it deals with DX9.0b. I have 9.0c installed and still
>> > having
>> > the
>> > sync issues. I contacted ATI about it, but they directed me back to
>> > article
>> > 887131. I'm going to continue to pursue on the ATI end, but just
>> > wondering
>> > if any MS guys can help me here.
>> >
>> > System Specs:
>> > ---------------
>> > Processor: AMD Athlon 64 3700+ (San Diego)
>> > Memory....: 2 GB 400MHz SDRAM
>> > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
>> > Vidoe Card: MSI RX800 Pro-TD256e
>> > Motherboard: Asus A8N-SLI Deluxe
>> > Sound Card: Sound Blaster Audigy (PCI)
>> > OS: MS Windows XP Pro (MMEC License)
>> > TV Tuner: ATI TV-Wonder Pro w/ Remote
>> >
>> > Any help you can offer would be great. Thanks.
>> >
>> > ~Brett

>>
>>
>>



Reply With Quote
  #5  
Old 01-05-2006, 07:21 AM
Brett Patterson
 
Posts: n/a
Default Re: KB:887131 - Audio Video Sync Problems

It's when I either capture video, or watch TV on it. It is a PCI card, and
it still does it when I move slots. I've installed as updated software as I
can get from ATI.

~Brett

"Graham Hughes" wrote:

> So when you capture from the tv tuner the files are always out of sync? Or
> when you are watching tv using the tuner?
> Have you installed any updates for the card?
> Is it a pci card? If so, have you tried removing it and reinstalling in
> another slot?
>
> --
> Graham Hughes
> MVP Digital Media
> www.myvideoproblems.co.uk
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
> message news:59259987-E1E7-46EA-A3DE-A3919BF347DF@microsoft.com...
> > The audio is about 1 second ahead of the video, but only when playing from
> > my
> > TV Tuner. When I watch DivX files, or any other movie on my computer, the
> > timing is perfect.
> >
> > ~Brett
> >
> > "Graham Hughes" wrote:
> >
> >> And what exactly is the audio video sync problem you are experiencing?
> >> Have
> >> I missed it in earlier posts?
> >>
> >> --
> >> Graham Hughes
> >> MVP Digital Media
> >> www.myvideoproblems.co.uk
> >> www.dvds2treasure.com
> >> www.simplydv.com
> >>
> >>
> >> "Brett Patterson" <Brett Patterson@discussions.microsoft.com> wrote in
> >> message news:A59C542E-6D3A-4E31-8E19-7B28E5B3853C@microsoft.com...
> >> > Hi all. I've searched the KB and found article 887131 about the sync
> >> > issues,
> >> > but it says it deals with DX9.0b. I have 9.0c installed and still
> >> > having
> >> > the
> >> > sync issues. I contacted ATI about it, but they directed me back to
> >> > article
> >> > 887131. I'm going to continue to pursue on the ATI end, but just
> >> > wondering
> >> > if any MS guys can help me here.
> >> >
> >> > System Specs:
> >> > ---------------
> >> > Processor: AMD Athlon 64 3700+ (San Diego)
> >> > Memory....: 2 GB 400MHz SDRAM
> >> > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> >> > Vidoe Card: MSI RX800 Pro-TD256e
> >> > Motherboard: Asus A8N-SLI Deluxe
> >> > Sound Card: Sound Blaster Audigy (PCI)
> >> > OS: MS Windows XP Pro (MMEC License)
> >> > TV Tuner: ATI TV-Wonder Pro w/ Remote
> >> >
> >> > Any help you can offer would be great. Thanks.
> >> >
> >> > ~Brett
> >>
> >>
> >>

>
>
>

Reply With Quote
  #6  
Old 01-05-2006, 07:21 AM
Graham Hughes
 
Posts: n/a
Default Re: KB:887131 - Audio Video Sync Problems

It certainly sounds like an ATI problem, have you googled for any other
people having this sort of a problem? Or look for ATI forums and see if
anything is coming up there?

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
message news:5DB83525-218B-4E14-B90F-F2942FB54EAA@microsoft.com...
> It's when I either capture video, or watch TV on it. It is a PCI card,
> and
> it still does it when I move slots. I've installed as updated software as
> I
> can get from ATI.
>
> ~Brett
>
> "Graham Hughes" wrote:
>
>> So when you capture from the tv tuner the files are always out of sync?
>> Or
>> when you are watching tv using the tuner?
>> Have you installed any updates for the card?
>> Is it a pci card? If so, have you tried removing it and reinstalling in
>> another slot?
>>
>> --
>> Graham Hughes
>> MVP Digital Media
>> www.myvideoproblems.co.uk
>> www.dvds2treasure.com
>> www.simplydv.com
>>
>>
>> "Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
>> message news:59259987-E1E7-46EA-A3DE-A3919BF347DF@microsoft.com...
>> > The audio is about 1 second ahead of the video, but only when playing
>> > from
>> > my
>> > TV Tuner. When I watch DivX files, or any other movie on my computer,
>> > the
>> > timing is perfect.
>> >
>> > ~Brett
>> >
>> > "Graham Hughes" wrote:
>> >
>> >> And what exactly is the audio video sync problem you are experiencing?
>> >> Have
>> >> I missed it in earlier posts?
>> >>
>> >> --
>> >> Graham Hughes
>> >> MVP Digital Media
>> >> www.myvideoproblems.co.uk
>> >> www.dvds2treasure.com
>> >> www.simplydv.com
>> >>
>> >>
>> >> "Brett Patterson" <Brett Patterson@discussions.microsoft.com> wrote in
>> >> message news:A59C542E-6D3A-4E31-8E19-7B28E5B3853C@microsoft.com...
>> >> > Hi all. I've searched the KB and found article 887131 about the
>> >> > sync
>> >> > issues,
>> >> > but it says it deals with DX9.0b. I have 9.0c installed and still
>> >> > having
>> >> > the
>> >> > sync issues. I contacted ATI about it, but they directed me back to
>> >> > article
>> >> > 887131. I'm going to continue to pursue on the ATI end, but just
>> >> > wondering
>> >> > if any MS guys can help me here.
>> >> >
>> >> > System Specs:
>> >> > ---------------
>> >> > Processor: AMD Athlon 64 3700+ (San Diego)
>> >> > Memory....: 2 GB 400MHz SDRAM
>> >> > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
>> >> > Vidoe Card: MSI RX800 Pro-TD256e
>> >> > Motherboard: Asus A8N-SLI Deluxe
>> >> > Sound Card: Sound Blaster Audigy (PCI)
>> >> > OS: MS Windows XP Pro (MMEC License)
>> >> > TV Tuner: ATI TV-Wonder Pro w/ Remote
>> >> >
>> >> > Any help you can offer would be great. Thanks.
>> >> >
>> >> > ~Brett
>> >>
>> >>
>> >>

>>
>>
>>



Reply With Quote
  #7  
Old 01-05-2006, 07:21 AM
Brett Patterson
 
Posts: n/a
Default Re: KB:887131 - Audio Video Sync Problems

Yeah, and I haven't found too much. Oh well, I guess I'm stuck with it until
Vista comes out in late 2010.... Thanks for the help though.

~Brett

"Graham Hughes" wrote:

> It certainly sounds like an ATI problem, have you googled for any other
> people having this sort of a problem? Or look for ATI forums and see if
> anything is coming up there?
>
> --
> Graham Hughes
> MVP Digital Media
> www.myvideoproblems.co.uk
> www.dvds2treasure.com
> www.simplydv.com
>
>
> "Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
> message news:5DB83525-218B-4E14-B90F-F2942FB54EAA@microsoft.com...
> > It's when I either capture video, or watch TV on it. It is a PCI card,
> > and
> > it still does it when I move slots. I've installed as updated software as
> > I
> > can get from ATI.
> >
> > ~Brett
> >
> > "Graham Hughes" wrote:
> >
> >> So when you capture from the tv tuner the files are always out of sync?
> >> Or
> >> when you are watching tv using the tuner?
> >> Have you installed any updates for the card?
> >> Is it a pci card? If so, have you tried removing it and reinstalling in
> >> another slot?
> >>
> >> --
> >> Graham Hughes
> >> MVP Digital Media
> >> www.myvideoproblems.co.uk
> >> www.dvds2treasure.com
> >> www.simplydv.com
> >>
> >>
> >> "Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
> >> message news:59259987-E1E7-46EA-A3DE-A3919BF347DF@microsoft.com...
> >> > The audio is about 1 second ahead of the video, but only when playing
> >> > from
> >> > my
> >> > TV Tuner. When I watch DivX files, or any other movie on my computer,
> >> > the
> >> > timing is perfect.
> >> >
> >> > ~Brett
> >> >
> >> > "Graham Hughes" wrote:
> >> >
> >> >> And what exactly is the audio video sync problem you are experiencing?
> >> >> Have
> >> >> I missed it in earlier posts?
> >> >>
> >> >> --
> >> >> Graham Hughes
> >> >> MVP Digital Media
> >> >> www.myvideoproblems.co.uk
> >> >> www.dvds2treasure.com
> >> >> www.simplydv.com
> >> >>
> >> >>
> >> >> "Brett Patterson" <Brett Patterson@discussions.microsoft.com> wrote in
> >> >> message news:A59C542E-6D3A-4E31-8E19-7B28E5B3853C@microsoft.com...
> >> >> > Hi all. I've searched the KB and found article 887131 about the
> >> >> > sync
> >> >> > issues,
> >> >> > but it says it deals with DX9.0b. I have 9.0c installed and still
> >> >> > having
> >> >> > the
> >> >> > sync issues. I contacted ATI about it, but they directed me back to
> >> >> > article
> >> >> > 887131. I'm going to continue to pursue on the ATI end, but just
> >> >> > wondering
> >> >> > if any MS guys can help me here.
> >> >> >
> >> >> > System Specs:
> >> >> > ---------------
> >> >> > Processor: AMD Athlon 64 3700+ (San Diego)
> >> >> > Memory....: 2 GB 400MHz SDRAM
> >> >> > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> >> >> > Vidoe Card: MSI RX800 Pro-TD256e
> >> >> > Motherboard: Asus A8N-SLI Deluxe
> >> >> > Sound Card: Sound Blaster Audigy (PCI)
> >> >> > OS: MS Windows XP Pro (MMEC License)
> >> >> > TV Tuner: ATI TV-Wonder Pro w/ Remote
> >> >> >
> >> >> > Any help you can offer would be great. Thanks.
> >> >> >
> >> >> > ~Brett
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>

>
>
>

Reply With Quote
  #8  
Old 01-05-2006, 07:21 AM
Graham Hughes
 
Posts: n/a
Default Re: KB:887131 - Audio Video Sync Problems

Put out another message and ask for Cari, she may have more ideas than me on
this one.

--
Graham Hughes
MVP Digital Media
www.myvideoproblems.co.uk
www.dvds2treasure.com
www.simplydv.com


"Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
message news:E966D76B-5C38-45D1-A7E0-D9355582749D@microsoft.com...
> Yeah, and I haven't found too much. Oh well, I guess I'm stuck with it
> until
> Vista comes out in late 2010.... Thanks for the help though.
>
> ~Brett
>
> "Graham Hughes" wrote:
>
>> It certainly sounds like an ATI problem, have you googled for any other
>> people having this sort of a problem? Or look for ATI forums and see if
>> anything is coming up there?
>>
>> --
>> Graham Hughes
>> MVP Digital Media
>> www.myvideoproblems.co.uk
>> www.dvds2treasure.com
>> www.simplydv.com
>>
>>
>> "Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
>> message news:5DB83525-218B-4E14-B90F-F2942FB54EAA@microsoft.com...
>> > It's when I either capture video, or watch TV on it. It is a PCI card,
>> > and
>> > it still does it when I move slots. I've installed as updated software
>> > as
>> > I
>> > can get from ATI.
>> >
>> > ~Brett
>> >
>> > "Graham Hughes" wrote:
>> >
>> >> So when you capture from the tv tuner the files are always out of
>> >> sync?
>> >> Or
>> >> when you are watching tv using the tuner?
>> >> Have you installed any updates for the card?
>> >> Is it a pci card? If so, have you tried removing it and reinstalling
>> >> in
>> >> another slot?
>> >>
>> >> --
>> >> Graham Hughes
>> >> MVP Digital Media
>> >> www.myvideoproblems.co.uk
>> >> www.dvds2treasure.com
>> >> www.simplydv.com
>> >>
>> >>
>> >> "Brett Patterson" <BrettPatterson@discussions.microsoft.com> wrote in
>> >> message news:59259987-E1E7-46EA-A3DE-A3919BF347DF@microsoft.com...
>> >> > The audio is about 1 second ahead of the video, but only when
>> >> > playing
>> >> > from
>> >> > my
>> >> > TV Tuner. When I watch DivX files, or any other movie on my
>> >> > computer,
>> >> > the
>> >> > timing is perfect.
>> >> >
>> >> > ~Brett
>> >> >
>> >> > "Graham Hughes" wrote:
>> >> >
>> >> >> And what exactly is the audio video sync problem you are
>> >> >> experiencing?
>> >> >> Have
>> >> >> I missed it in earlier posts?
>> >> >>
>> >> >> --
>> >> >> Graham Hughes
>> >> >> MVP Digital Media
>> >> >> www.myvideoproblems.co.uk
>> >> >> www.dvds2treasure.com
>> >> >> www.simplydv.com
>> >> >>
>> >> >>
>> >> >> "Brett Patterson" <Brett Patterson@discussions.microsoft.com> wrote
>> >> >> in
>> >> >> message news:A59C542E-6D3A-4E31-8E19-7B28E5B3853C@microsoft.com...
>> >> >> > Hi all. I've searched the KB and found article 887131 about the
>> >> >> > sync
>> >> >> > issues,
>> >> >> > but it says it deals with DX9.0b. I have 9.0c installed and
>> >> >> > still
>> >> >> > having
>> >> >> > the
>> >> >> > sync issues. I contacted ATI about it, but they directed me back
>> >> >> > to
>> >> >> > article
>> >> >> > 887131. I'm going to continue to pursue on the ATI end, but just
>> >> >> > wondering
>> >> >> > if any MS guys can help me here.
>> >> >> >
>> >> >> > System Specs:
>> >> >> > ---------------
>> >> >> > Processor: AMD Athlon 64 3700+ (San Diego)
>> >> >> > Memory....: 2 GB 400MHz SDRAM
>> >> >> > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
>> >> >> > Vidoe Card: MSI RX800 Pro-TD256e
>> >> >> > Motherboard: Asus A8N-SLI Deluxe
>> >> >> > Sound Card: Sound Blaster Audigy (PCI)
>> >> >> > OS: MS Windows XP Pro (MMEC License)
>> >> >> > TV Tuner: ATI TV-Wonder Pro w/ Remote
>> >> >> >
>> >> >> > Any help you can offer would be great. Thanks.
>> >> >> >
>> >> >> > ~Brett
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>

>>
>>
>>



Reply With Quote
  #9  
Old 01-05-2006, 07:21 AM
vf
 
Posts: n/a
Default RE: KB:887131 - Audio Video Sync Problems

A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next release that contains this
hotfix.

Hot fix? I have the same problem.

"Brett Patterson" wrote:

> Hi all. I've searched the KB and found article 887131 about the sync issues,
> but it says it deals with DX9.0b. I have 9.0c installed and still having the
> sync issues. I contacted ATI about it, but they directed me back to article
> 887131. I'm going to continue to pursue on the ATI end, but just wondering
> if any MS guys can help me here.
>
> System Specs:
> ---------------
> Processor: AMD Athlon 64 3700+ (San Diego)
> Memory....: 2 GB 400MHz SDRAM
> Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> Vidoe Card: MSI RX800 Pro-TD256e
> Motherboard: Asus A8N-SLI Deluxe
> Sound Card: Sound Blaster Audigy (PCI)
> OS: MS Windows XP Pro (MMEC License)
> TV Tuner: ATI TV-Wonder Pro w/ Remote
>
> Any help you can offer would be great. Thanks.
>
> ~Brett

Reply With Quote
  #10  
Old 01-05-2006, 07:21 AM
Brett Patterson
 
Posts: n/a
Default RE: KB:887131 - Audio Video Sync Problems

Well, the hotfix is meant for those running XP and/or DirectX 9.0b. I'm
running XP SP2 and DX9.0c so it doesn't pertain to me. The hotfix you have
to call for, so I wouldn't put much faith in getting it. All it is is a dll
for you to replace. I'm having the same problems, and I'll pass on what ATI
has told me:
-------
Audio and video out of sync on some channels or recordings

The information in this article applies to certain TV Tuner products under
Windows XP Service Pack 2 (including Media Center Edition).

While watching TV or playing back captured video, audio may be out of sync
with the video. This issue is not specific to ATI, as it may affect 3rd party
TV Tuner / capture devices as well.

The following ATI products may be affected:

* E-HOME WONDER
* HDTV WONDER
* TV WONDER Series

Microsoft has posted Knowledge Base Article - 887131, stating a fix is now
available.
---------
Regarding your issue:

The information in this article applies to the following configurations:

- TV WONDER PRO

When "Best video quality" from the video tab in Setup is checked, audio
levels may become lower. Additionally, the audio and video may become out of
sync after a few channel changes.

!! Audio levels may become lower and after few channel changes, the video
may get out of sync.

WORKAROUND:
In some instances, it may be possible to work around this issue by muting
all other mixer recording inputs other than line in.
------
Dear Customer,

To help you determine if warranty service is required on a technical issue
you are experiencing, please follow the four-step Warranty process below:

STEP 1: SEARCH THE ATI CUSTOMER CARE KNOWLEDGEBASE

When experiencing a technical issue please visit our KNOWLEDGEBASE to find
answers to your questions prior to requesting warranty service. Please note
that over 80% of the video cards returned to ATI Technologies for Warranty
Service are tested functional.

ATI Technologies recommends that you have the latest drivers to optimize the
performance of your product. These are available from our Drivers Download
page.

Here is a list of examples that likely DO NOT require warranty service.

1. System restarts to a black screen after installa
----------
Regarding your issue:

You have to understand that when all trouble-shooting has been done then
replacing the card is the last step.

If you do not want to...then I suggest that you should consider reisntalling
windows to see if that fixes it.

Also, testing the card in another PC is another way of making sure that it
is not a SOFTWARE related issue.
================================================== ====

I'm still waiting to test it out (I'm Supposed to be getting another box
soon).

~Brett

"vf" wrote:

> A supported hotfix is now available from Microsoft, but it is only intended
> to correct the problem that is described in this article. Only apply it to
> systems that are experiencing this specific problem. This hotfix may receive
> additional testing. Therefore, if you are not severely affected by this
> problem, we recommend that you wait for the next release that contains this
> hotfix.
>
> Hot fix? I have the same problem.
>
> "Brett Patterson" wrote:
>
> > Hi all. I've searched the KB and found article 887131 about the sync issues,
> > but it says it deals with DX9.0b. I have 9.0c installed and still having the
> > sync issues. I contacted ATI about it, but they directed me back to article
> > 887131. I'm going to continue to pursue on the ATI end, but just wondering
> > if any MS guys can help me here.
> >
> > System Specs:
> > ---------------
> > Processor: AMD Athlon 64 3700+ (San Diego)
> > Memory....: 2 GB 400MHz SDRAM
> > Hard Drive: (4) 160 GB HDD ( (2) SATA, (2) IDE )
> > Vidoe Card: MSI RX800 Pro-TD256e
> > Motherboard: Asus A8N-SLI Deluxe
> > Sound Card: Sound Blaster Audigy (PCI)
> > OS: MS Windows XP Pro (MMEC License)
> > TV Tuner: ATI TV-Wonder Pro w/ Remote
> >
> > Any help you can offer would be great. Thanks.
> >
> > ~Brett

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KB:887131 - Audio Video Sync Problems