I have an HP Laptop with a DVD Player in it. I was watching DVD movies just
fine with Interactive WinDVD but all of a sudden, now the Video screen is
black and Audio is very choppy. I've reinstalled all software and updates
but still won't play correctly. The drive plays home made DVD's just fine,
just the commercially made ones don't play. I've reloaded other DVD playing
software and still, same problem. I've changed drives and still, same choppy
play result. I was told by HP to reinstall my OS but don't want to do that
if at all possible.
ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and Happy
Holidays

How many other programs are running at the same time?
--
Cari (MS-MVP)
Printing & Imaging



"Rick" <Rick@discussions.microsoft.com> wrote in message
news:08261DC5-13D1-49C6-96B9-74F075103C58@microsoft.com...
>I have an HP Laptop with a DVD Player in it. I was watching DVD movies
>just
> fine with Interactive WinDVD but all of a sudden, now the Video screen is
> black and Audio is very choppy. I've reinstalled all software and updates
> but still won't play correctly. The drive plays home made DVD's just
> fine,
> just the commercially made ones don't play. I've reloaded other DVD
> playing
> software and still, same problem. I've changed drives and still, same
> choppy
> play result. I was told by HP to reinstall my OS but don't want to do
> that
> if at all possible.
> ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
> Happy
> Holidays

Cari, I've basically closed down all of the other programs in the background
to allow more memory but doesn't seem to do any good. I've got 512Mb Ram.
I'm kinda at a loss. Thanks for your thoughts.

"Cari (MS-MVP)" wrote:

> How many other programs are running at the same time?
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "Rick" <Rick@discussions.microsoft.com> wrote in message
> news:08261DC5-13D1-49C6-96B9-74F075103C58@microsoft.com...
> >I have an HP Laptop with a DVD Player in it. I was watching DVD movies
> >just
> > fine with Interactive WinDVD but all of a sudden, now the Video screen is
> > black and Audio is very choppy. I've reinstalled all software and updates
> > but still won't play correctly. The drive plays home made DVD's just
> > fine,
> > just the commercially made ones don't play. I've reloaded other DVD
> > playing
> > software and still, same problem. I've changed drives and still, same
> > choppy
> > play result. I was told by HP to reinstall my OS but don't want to do
> > that
> > if at all possible.
> > ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
> > Happy
> > Holidays
>
>
>

Did you reinstall your graphics card drivers.... with ones from the notebook
manufacturer's website, not from the graphic card manufacturer's website!
--
Cari (MS-MVP)
Printing & Imaging



"Rick" <Rick@discussions.microsoft.com> wrote in message
news:51E36F53-6429-4119-9FF3-C75ABFB2EF4D@microsoft.com...
> Cari, I've basically closed down all of the other programs in the
> background
> to allow more memory but doesn't seem to do any good. I've got 512Mb
> Ram.
> I'm kinda at a loss. Thanks for your thoughts.
>
> "Cari (MS-MVP)" wrote:
>
>> How many other programs are running at the same time?
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Rick" <Rick@discussions.microsoft.com> wrote in message
>> news:08261DC5-13D1-49C6-96B9-74F075103C58@microsoft.com...
>> >I have an HP Laptop with a DVD Player in it. I was watching DVD movies
>> >just
>> > fine with Interactive WinDVD but all of a sudden, now the Video screen
>> > is
>> > black and Audio is very choppy. I've reinstalled all software and
>> > updates
>> > but still won't play correctly. The drive plays home made DVD's just
>> > fine,
>> > just the commercially made ones don't play. I've reloaded other DVD
>> > playing
>> > software and still, same problem. I've changed drives and still, same
>> > choppy
>> > play result. I was told by HP to reinstall my OS but don't want to do
>> > that
>> > if at all possible.
>> > ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
>> > Happy
>> > Holidays
>>
>>
>>

"Rick" <Rick@discussions.microsoft.com> wrote in message
news:51E36F53-6429-4119-9FF3-C75ABFB2EF4D@microsoft.com...
> Cari, I've basically closed down all of the other programs in the
> background
> to allow more memory but doesn't seem to do any good. I've got 512Mb
> Ram.
> I'm kinda at a loss. Thanks for your thoughts.
>
> "Cari (MS-MVP)" wrote:
>
>> How many other programs are running at the same time?
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Rick" <Rick@discussions.microsoft.com> wrote in message
>> news:08261DC5-13D1-49C6-96B9-74F075103C58@microsoft.com...
>> >I have an HP Laptop with a DVD Player in it. I was watching DVD movies
>> >just
>> > fine with Interactive WinDVD but all of a sudden, now the Video screen
>> > is
>> > black and Audio is very choppy. I've reinstalled all software and
>> > updates
>> > but still won't play correctly. The drive plays home made DVD's just
>> > fine,
>> > just the commercially made ones don't play. I've reloaded other DVD
>> > playing
>> > software and still, same problem. I've changed drives and still, same
>> > choppy
>> > play result. I was told by HP to reinstall my OS but don't want to do
>> > that
>> > if at all possible.
>> > ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
>> > Happy
>> > Holidays
>>
>>
>>

What is the processor type?
What is the video chip?

Sounds like your hardware may be on the low end of the scale, thus having
the difficulties you are
describing.

Bobby

Cari, I've reinstalled the graphic drivers off the original Recovery disk
along with the Intel 915GM Express Chipset. Should be all back to the
original drivers. Well, we're half there. I at least have video now, but
the audio is still choppy. I also installed the audio drivers off the
original install disk. When I say I have video, I mean at least the screen
shows. The video doesn't advance but it shows. Before it was a blank
screen. We ARE getting somewhere. Is it time for the white flag (surrender)?

"Cari (MS-MVP)" wrote:

> Did you reinstall your graphics card drivers.... with ones from the notebook
> manufacturer's website, not from the graphic card manufacturer's website!
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "Rick" <Rick@discussions.microsoft.com> wrote in message
> news:51E36F53-6429-4119-9FF3-C75ABFB2EF4D@microsoft.com...
> > Cari, I've basically closed down all of the other programs in the
> > background
> > to allow more memory but doesn't seem to do any good. I've got 512Mb
> > Ram.
> > I'm kinda at a loss. Thanks for your thoughts.
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> How many other programs are running at the same time?
> >> --
> >> Cari (MS-MVP)
> >> Printing & Imaging
> >>
> >>
> >>
> >> "Rick" <Rick@discussions.microsoft.com> wrote in message
> >> news:08261DC5-13D1-49C6-96B9-74F075103C58@microsoft.com...
> >> >I have an HP Laptop with a DVD Player in it. I was watching DVD movies
> >> >just
> >> > fine with Interactive WinDVD but all of a sudden, now the Video screen
> >> > is
> >> > black and Audio is very choppy. I've reinstalled all software and
> >> > updates
> >> > but still won't play correctly. The drive plays home made DVD's just
> >> > fine,
> >> > just the commercially made ones don't play. I've reloaded other DVD
> >> > playing
> >> > software and still, same problem. I've changed drives and still, same
> >> > choppy
> >> > play result. I was told by HP to reinstall my OS but don't want to do
> >> > that
> >> > if at all possible.
> >> > ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
> >> > Happy
> >> > Holidays
> >>
> >>
> >>
>
>
>

Cari, as a followup, I rebooted my machine and now I lost my DVD video, I
have only choppy sound. Shoot, I thought we were getting somewhere. I put
this DVD player in another Laptop and it worked fine there so I know it's a
software issue. Don't these issues drive you crazy!

"Rick" wrote:

> I have an HP Laptop with a DVD Player in it. I was watching DVD movies just
> fine with Interactive WinDVD but all of a sudden, now the Video screen is
> black and Audio is very choppy. I've reinstalled all software and updates
> but still won't play correctly. The drive plays home made DVD's just fine,
> just the commercially made ones don't play. I've reloaded other DVD playing
> software and still, same problem. I've changed drives and still, same choppy
> play result. I was told by HP to reinstall my OS but don't want to do that
> if at all possible.
> ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and Happy
> Holidays

Bobby, I've got an HP Compaq nx6110 Laptop with 512Mb Ram and a Pentium M
1.73GHz processor. It was working fine two weeks ago. What could have
happened?

"NoNoBadDog!" wrote:

>
> "Rick" <Rick@discussions.microsoft.com> wrote in message
> news:51E36F53-6429-4119-9FF3-C75ABFB2EF4D@microsoft.com...
> > Cari, I've basically closed down all of the other programs in the
> > background
> > to allow more memory but doesn't seem to do any good. I've got 512Mb
> > Ram.
> > I'm kinda at a loss. Thanks for your thoughts.
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> How many other programs are running at the same time?
> >> --
> >> Cari (MS-MVP)
> >> Printing & Imaging
> >>
> >>
> >>
> >> "Rick" <Rick@discussions.microsoft.com> wrote in message
> >> news:08261DC5-13D1-49C6-96B9-74F075103C58@microsoft.com...
> >> >I have an HP Laptop with a DVD Player in it. I was watching DVD movies
> >> >just
> >> > fine with Interactive WinDVD but all of a sudden, now the Video screen
> >> > is
> >> > black and Audio is very choppy. I've reinstalled all software and
> >> > updates
> >> > but still won't play correctly. The drive plays home made DVD's just
> >> > fine,
> >> > just the commercially made ones don't play. I've reloaded other DVD
> >> > playing
> >> > software and still, same problem. I've changed drives and still, same
> >> > choppy
> >> > play result. I was told by HP to reinstall my OS but don't want to do
> >> > that
> >> > if at all possible.
> >> > ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
> >> > Happy
> >> > Holidays
> >>
> >>
> >>
>
> What is the processor type?
> What is the video chip?
>
> Sounds like your hardware may be on the low end of the scale, thus having
> the difficulties you are
> describing.
>
> Bobby
>
>
>

Bobby, also the Video Chip is a "Mobile Intel 915GM/GMS 910GML Express
Chipset Family" is what it says in the Device Manager.

"NoNoBadDog!" wrote:

>
> "Rick" <Rick@discussions.microsoft.com> wrote in message
> news:51E36F53-6429-4119-9FF3-C75ABFB2EF4D@microsoft.com...
> > Cari, I've basically closed down all of the other programs in the
> > background
> > to allow more memory but doesn't seem to do any good. I've got 512Mb
> > Ram.
> > I'm kinda at a loss. Thanks for your thoughts.
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> How many other programs are running at the same time?
> >> --
> >> Cari (MS-MVP)
> >> Printing & Imaging
> >>
> >>
> >>
> >> "Rick" <Rick@discussions.microsoft.com> wrote in message
> >> news:08261DC5-13D1-49C6-96B9-74F075103C58@microsoft.com...
> >> >I have an HP Laptop with a DVD Player in it. I was watching DVD movies
> >> >just
> >> > fine with Interactive WinDVD but all of a sudden, now the Video screen
> >> > is
> >> > black and Audio is very choppy. I've reinstalled all software and
> >> > updates
> >> > but still won't play correctly. The drive plays home made DVD's just
> >> > fine,
> >> > just the commercially made ones don't play. I've reloaded other DVD
> >> > playing
> >> > software and still, same problem. I've changed drives and still, same
> >> > choppy
> >> > play result. I was told by HP to reinstall my OS but don't want to do
> >> > that
> >> > if at all possible.
> >> > ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
> >> > Happy
> >> > Holidays
> >>
> >>
> >>
>
> What is the processor type?
> What is the video chip?
>
> Sounds like your hardware may be on the low end of the scale, thus having
> the difficulties you are
> describing.
>
> Bobby
>
>
>

Let's try one more thing before you do a reinstall...

Try a System Restore to a point a couple of weeks ago when you KNOW it
worked. Don't go further back than a month.

(Start, Programs, Accessories, System Tools, System Restore)

Any programs you've installed since then will go but emails, documents,
pictures etc will all be fine. It may be that it cannot restore, but at
least have a try.
--
Cari (MS-MVP)
Printing & Imaging



"Rick" <Rick@discussions.microsoft.com> wrote in message
news:74632C5F-61BC-4C46-8118-EC03984DD8AA@microsoft.com...
> Cari, as a followup, I rebooted my machine and now I lost my DVD video, I
> have only choppy sound. Shoot, I thought we were getting somewhere. I
> put
> this DVD player in another Laptop and it worked fine there so I know it's
> a
> software issue. Don't these issues drive you crazy!
>
> "Rick" wrote:
>
>> I have an HP Laptop with a DVD Player in it. I was watching DVD movies
>> just
>> fine with Interactive WinDVD but all of a sudden, now the Video screen is
>> black and Audio is very choppy. I've reinstalled all software and
>> updates
>> but still won't play correctly. The drive plays home made DVD's just
>> fine,
>> just the commercially made ones don't play. I've reloaded other DVD
>> playing
>> software and still, same problem. I've changed drives and still, same
>> choppy
>> play result. I was told by HP to reinstall my OS but don't want to do
>> that
>> if at all possible.
>> ANY SUCCESSFUL HELP WOULD BE AN EARLY CHRISTMAS PRESENT!!! Thanks and
>> Happy
>> Holidays