CAN SOMEONE PLEASE HELP?????

I posted a question in the forum almost a week ago but as of yet, no one has
responded. Is this because no one on the forum has seen my question, or wants
to respond or just plain does not know the answer?????

I am trying to install Remote Desktop Web Connection on an IBM PC at home
which has an OEM copy of XP Pro with SP2 but I keep getting an error that says

Setup cannot copy the file staxmem.dll

Ensure that the location specified is correct, or change it and insert
'Windows XP Professional Service Pack 2 CD' in the drive you specifi.

I have verified that the 'specified location' is correct. I've even verified
the existence of the noted file. I've called both Microsoft and IBM but each
is pointing the finger at the other. Microsoft says if I got the PC with XP
installed, I should call the PC manufacturer. IBM says they don't provide
support for Microsoft applications.

CAN ANYONE HELP PLEASE???????
--
Everyday spent above-ground is a good day!!

Try running, esentutl /p %windir%\security\database\secedit.sdb and then
try to install again.

"soccerdad" <soccerdad@discussions.microsoft.com> wrote in message
news:F01602F7-EF37-4AED-A1A8-7ADAD1750930@microsoft.com...
> CAN SOMEONE PLEASE HELP?????
>
> I posted a question in the forum almost a week ago but as of yet, no one
> has
> responded. Is this because no one on the forum has seen my question, or
> wants
> to respond or just plain does not know the answer?????
>
> I am trying to install Remote Desktop Web Connection on an IBM PC at home
> which has an OEM copy of XP Pro with SP2 but I keep getting an error that
> says
>
> Setup cannot copy the file staxmem.dll
>
> Ensure that the location specified is correct, or change it and insert
> 'Windows XP Professional Service Pack 2 CD' in the drive you specifi.
>
> I have verified that the 'specified location' is correct. I've even
> verified
> the existence of the noted file. I've called both Microsoft and IBM but
> each
> is pointing the finger at the other. Microsoft says if I got the PC with
> XP
> installed, I should call the PC manufacturer. IBM says they don't provide
> support for Microsoft applications.
>
> CAN ANYONE HELP PLEASE???????
> --
> Everyday spent above-ground is a good day!!

Many thanks for the response beb. I will try your suggestion and let you know
how it works out.
--
Everyday spent above-ground is a good day!!


"beb" wrote:

> Try running, esentutl /p %windir%\security\database\secedit.sdb and then
> try to install again.
>
> "soccerdad" <soccerdad@discussions.microsoft.com> wrote in message
> news:F01602F7-EF37-4AED-A1A8-7ADAD1750930@microsoft.com...
> > CAN SOMEONE PLEASE HELP?????
> >
> > I posted a question in the forum almost a week ago but as of yet, no one
> > has
> > responded. Is this because no one on the forum has seen my question, or
> > wants
> > to respond or just plain does not know the answer?????
> >
> > I am trying to install Remote Desktop Web Connection on an IBM PC at home
> > which has an OEM copy of XP Pro with SP2 but I keep getting an error that
> > says
> >
> > Setup cannot copy the file staxmem.dll
> >
> > Ensure that the location specified is correct, or change it and insert
> > 'Windows XP Professional Service Pack 2 CD' in the drive you specifi.
> >
> > I have verified that the 'specified location' is correct. I've even
> > verified
> > the existence of the noted file. I've called both Microsoft and IBM but
> > each
> > is pointing the finger at the other. Microsoft says if I got the PC with
> > XP
> > installed, I should call the PC manufacturer. IBM says they don't provide
> > support for Microsoft applications.
> >
> > CAN ANYONE HELP PLEASE???????
> > --
> > Everyday spent above-ground is a good day!!
>
>
>

Works like a charm. Thanks beb.
--
Everyday spent above-ground is a good day!!


"beb" wrote:

> Try running, esentutl /p %windir%\security\database\secedit.sdb and then
> try to install again.
>
> "soccerdad" <soccerdad@discussions.microsoft.com> wrote in message
> news:F01602F7-EF37-4AED-A1A8-7ADAD1750930@microsoft.com...
> > CAN SOMEONE PLEASE HELP?????
> >
> > I posted a question in the forum almost a week ago but as of yet, no one
> > has
> > responded. Is this because no one on the forum has seen my question, or
> > wants
> > to respond or just plain does not know the answer?????
> >
> > I am trying to install Remote Desktop Web Connection on an IBM PC at home
> > which has an OEM copy of XP Pro with SP2 but I keep getting an error that
> > says
> >
> > Setup cannot copy the file staxmem.dll
> >
> > Ensure that the location specified is correct, or change it and insert
> > 'Windows XP Professional Service Pack 2 CD' in the drive you specifi.
> >
> > I have verified that the 'specified location' is correct. I've even
> > verified
> > the existence of the noted file. I've called both Microsoft and IBM but
> > each
> > is pointing the finger at the other. Microsoft says if I got the PC with
> > XP
> > installed, I should call the PC manufacturer. IBM says they don't provide
> > support for Microsoft applications.
> >
> > CAN ANYONE HELP PLEASE???????
> > --
> > Everyday spent above-ground is a good day!!
>
>
>