Urgent - brother's laptop fell and screen frozen. Keys do not work

The laptop stays on even when unplugged - probably battery working.

What should he do to restore function?

Hi,

nvauser wrote:
> The laptop stays on even when unplugged - probably battery working.
> What should he do to restore function?

I'd attempt to hold the power button depressed for 4-5 seconds. Then, if
that didn't do it, remove the main battery.

He will be quite lucky if it works fine restarted afterwards and there was
no lasting damage.


--
Chris Priede

"Chris Priede" wrote:

> Hi,
>
> nvauser wrote:
> > The laptop stays on even when unplugged - probably battery working.
> > What should he do to restore function?
>
> I'd attempt to hold the power button depressed for 4-5 seconds. Then, if
> that didn't do it, remove the main battery.
>
> He will be quite lucky if it works fine restarted afterwards and there was
> no lasting damage.
>
>
> --
> Chris Priede
>
>
> Chris - Your advice worked! Many thanks! 10/10!!
>

Chris,

Your answer seemed to work. Everything is now fine I am told.
Many thanks - I rate your reply as excellent.

nvauser.

"Chris Priede" wrote:

> Hi,
>
> nvauser wrote:
> > The laptop stays on even when unplugged - probably battery working.
> > What should he do to restore function?
>
> I'd attempt to hold the power button depressed for 4-5 seconds. Then, if
> that didn't do it, remove the main battery.
>
> He will be quite lucky if it works fine restarted afterwards and there was
> no lasting damage.
>
>
> --
> Chris Priede
>
>
>
>