Is there any way to offer remote assistance using alternate credentials. My
problem is, our help desk is in a different domain than the users PCs. So
whenever I try to offer remote assistance, it says Permission denied.
Although When I join the helpdesk PC to the same domain, everything works
fine. Is there a way that I could offer remote assistance with different
credentials, which uses an account in the user domain and has admin rights on
the PC.

Thanks,
Dave

Dave wrote:
> Is there any way to offer remote assistance using alternate
> credentials. My problem is, our help desk is in a different domain
> than the users PCs. So whenever I try to offer remote assistance, it
> says Permission denied. Although When I join the helpdesk PC to the
> same domain, everything works fine. Is there a way that I could
> offer remote assistance with different credentials, which uses an
> account in the user domain and has admin rights on the PC.

Trusted Domains. (Maybe)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

That is not an option for us. Any other way??
Thx

"Shenan Stanley" wrote:

> Dave wrote:
> > Is there any way to offer remote assistance using alternate
> > credentials. My problem is, our help desk is in a different domain
> > than the users PCs. So whenever I try to offer remote assistance, it
> > says Permission denied. Although When I join the helpdesk PC to the
> > same domain, everything works fine. Is there a way that I could
> > offer remote assistance with different credentials, which uses an
> > account in the user domain and has admin rights on the PC.
>
> Trusted Domains. (Maybe)
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>