Remote Desktop - suddenly can't connect!


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  #11  
Old 01-05-2006, 07:13 AM
Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

Ipconfig/all on each machine.

Let's see what's going on.

RRAS comes with SBS... if you are installing SBS for a client... it's
just 'there'.



Stroller wrote:
> On 2005-11-26 02:13:03 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
> [MVP]" <sbradcpa@pacbell.net> said:
>
>> Does your client have a router between you and them and is 4125
>> forwarded to the router?

>
>
> No. As I said:
>
>>> I'm connecting to the machine over the LAN and I can ping it, so the
>>> problem's not with NAT or port-forwarding or anything like that.

>
>
> In the port-scan which I posted a link to you'll see that I'm using a
> private address range & I can ping the machine.
>
>> There is no Windows firewall in SBS it's the RRAS firewall.

>
>
> Ok, I don't really know the difference, but I appreciate the information
> for future reference. I don't plan on messing with RRAS on a production
> machine, but maybe I'll install the trial version of SBS on a machine at
> home to mess with.
>
>> So ... I'm getting from your post that it 'was' working while at your
>> shop but when you moved it to the client's it stopped working?

>
>
> Yes, but...
>
>> My guess is there's a router blocking port 4125.

>
>
> ...it can't be that because I moved my laptop with the server! And then
> I moved the server back home with me after the stuff we were doing on
> site today - the server is back on my LAN & I'm trying to connect from
> my desktop machine.
>
> Stroller.
>

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  #12  
Old 01-05-2006, 07:13 AM
Stroller
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

On 2005-11-26 02:23:22 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
[MVP]" <sbradcpa@pacbell.net> said:
>
> Okay first off did you install SBS 2003 with all the wizards?


Erm... I'm not sure.

The business using this server only has 6 staff and they're only using
SBS because they've bought a proprietary application (for home lettings
management) that needs MS SQL on which to run its back end. They're
moving premises & buying new PCs, so additionally I've set up this
machine as a Domain Controller with roaming profiles for the users but
they haven't indicated any need for VPN or anything like that. The boss
might well like to work from home sometimes, so it might be interesting
& useful to set that up at some point but there's no need to do so just
yet.

I've used the Wizards where it's intuitive to do so - I really like the
"Server Management" UI which seems to contain many of the most common &
useful tasks - but what bugged me about the "To Do List" was it
includes a number of items which seem obvious to me, and others that
aren't so useful. For instance: before adding users I really had a good
play with User Templates, so I could see how they worked & set up one
that applied to the users _at this site_ before adding the users
themselves. I don't think that having "Add Users" alone in the To Do
list emphasises this enough.

> If this is a premium box you only have ISA installed if you installed
> it and this is a SBS "premium" version.


It is Premium, but I'm not aware of having installed ISA (I'm pretty
sure it's not installed). We only bought Premium because we needed SQL
Server for more than 5 clients.

Next, did you run the connect to Internet wizard and open up the
settings you want?
>

The machine's allocated a static IP address behind a router. I ran
Windows Update on it this evening.

next.. you say XPHomes. You do realize that while XP homes can do pass
through authentication [a funky way where you set up workgroup name to
match the server domain name] they really and truly cannot join a
domain and thus 'tis better to have XP pros [in case you were not aware
of that]
>
> Yeah, well... with a dozen machines or so (the company is restructing
> presently) this is my largest customer, so I just tend to see XP Home
> more frequently. I specify XP Pro for all my business customer buying
> new machines & the four new desktops at this site are indeed Pro.
> There'll be two XP Home machines moving to the new office which were
> bought because the business' owner was in a hurry & didn't consider it,
> but we'll probably manage with them.


Thanks for your help & interest,

Stroller.

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  #13  
Old 01-05-2006, 07:13 AM
Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

Windows Small Business Server 2003:
http://www.sbs-rocks.com/sbs2k3/sbs2003-2.htm


Did you set it up like this?

RWW comes with the box and if you set it up from the get go and not
bypassing anything you'll have a nicely set up system.

But did you run the connect to Internet wizard?

Stroller wrote:
> On 2005-11-26 02:23:22 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
> [MVP]" <sbradcpa@pacbell.net> said:
>
>>
>> Okay first off did you install SBS 2003 with all the wizards?

>
>
> Erm... I'm not sure.
>
> The business using this server only has 6 staff and they're only using
> SBS because they've bought a proprietary application (for home lettings
> management) that needs MS SQL on which to run its back end. They're
> moving premises & buying new PCs, so additionally I've set up this
> machine as a Domain Controller with roaming profiles for the users but
> they haven't indicated any need for VPN or anything like that. The boss
> might well like to work from home sometimes, so it might be interesting
> & useful to set that up at some point but there's no need to do so just
> yet.
>
> I've used the Wizards where it's intuitive to do so - I really like the
> "Server Management" UI which seems to contain many of the most common &
> useful tasks - but what bugged me about the "To Do List" was it includes
> a number of items which seem obvious to me, and others that aren't so
> useful. For instance: before adding users I really had a good play with
> User Templates, so I could see how they worked & set up one that applied
> to the users _at this site_ before adding the users themselves. I don't
> think that having "Add Users" alone in the To Do list emphasises this
> enough.
>
>> If this is a premium box you only have ISA installed if you installed
>> it and this is a SBS "premium" version.

>
>
> It is Premium, but I'm not aware of having installed ISA (I'm pretty
> sure it's not installed). We only bought Premium because we needed SQL
> Server for more than 5 clients.
>
> Next, did you run the connect to Internet wizard and open up the
> settings you want?
>
>>

> The machine's allocated a static IP address behind a router. I ran
> Windows Update on it this evening.
>
> next.. you say XPHomes. You do realize that while XP homes can do pass
> through authentication [a funky way where you set up workgroup name to
> match the server domain name] they really and truly cannot join a domain
> and thus 'tis better to have XP pros [in case you were not aware of that]
>
>>
>> Yeah, well... with a dozen machines or so (the company is restructing
>> presently) this is my largest customer, so I just tend to see XP Home
>> more frequently. I specify XP Pro for all my business customer buying
>> new machines & the four new desktops at this site are indeed Pro.
>> There'll be two XP Home machines moving to the new office which were
>> bought because the business' owner was in a hurry & didn't consider
>> it, but we'll probably manage with them.

>
>
> Thanks for your help & interest,
>
> Stroller.
>

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  #14  
Old 01-05-2006, 07:13 AM
Stroller
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

On 2005-11-26 04:31:57 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
[MVP]" <sbradcpa@pacbell.net> said:

> Ipconfig/all on each machine.


`ifconfig /all` has a space in it, but it doesn't show anything
relevant because I can ping between the two machines (as I've already
stated at least twice in this thread).

> RRAS comes with SBS... if you are installing SBS for a client... it's
> just 'there'.
>> I don't plan on messing with RRAS on a production machine, but maybe
>> I'll install the trial version of SBS on a machine at home to mess with.


I didn't say I wasn't planning on installing it, I said I wasn't
planning on messing with it. I'm not going to have an important
production machine depending on a self-hosted software firewall with
which I'm not familiar.

Stroller.

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  #15  
Old 01-05-2006, 07:13 AM
Stroller
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

On 2005-11-26 06:13:30 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
[MVP]" <sbradcpa@pacbell.net> said:
>
> Windows Small Business Server 2003:
> http://www.sbs-rocks.com/sbs2k3/sbs2003-2.htm
>
> Did you set it up like this?


Apart from the initial bluescreens, yes.

This server is a Dell, and it comes with a Dell-branded bootable CD for
installing the system utilities partition on the hard-drive (RAID
array). It asks for some Windows options (like CD key & Administrator
password) then copies files of the SBS 2003 CD1. It appears to save an
Unattended Installation .sif file to the hard-drive after partition and
once rebooted from the Dell CD it skips to the GUI portion of the
standard Windows installation and asks about the keyboard layout.

Naturally I would have liked to have booted from the Windows CD
directly, but after a couple of attempts I couldn't see how to setup
the System Utilities Partition without progressing to the next part.
I'm sure it's possible, but I couldn't immediately see how, and I can't
see that it makes a great deal of difference. At least this way all the
necessary drivers (for the RAID array & so on) are installed.

> RWW comes with the box and if you set it up from the get go and not
> bypassing anything you'll have a nicely set up system.


Well, apart from this problem I do indeed seem to have a fairly nicely
set-up system, but I can't see the benefit to this site of RWW. I just
want to get Remote Desktop working again & none of the other bells &
whistles that RWW provides.

> But did you run the connect to Internet wizard?


I exited it when it tried to insist that I disable the DHCP server
already on my network.

Stroller.

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  #16  
Old 01-05-2006, 07:13 AM
Peter
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

When you are at 2003 SBS server console, what shows up when you run (from
cmd)?
netstat -ano

What is the status of "Terminal services" service (from Run)?
services.msc

Do you see anything related in Event Log (from Run)?
evenvwr.msc


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  #17  
Old 01-05-2006, 07:13 AM
Kathy
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

Ping doesn't really prove anything except that the TCP/IP stack and NIC are
working and there's a route to the other machine. It tests ONLY ICMP not TCP
or UDP. So if you want those with lots of SBS experience to help you, why
not post the information they ask for? It only takes a minute.

Kathy
"Stroller" <stroller@bigfoot.com> wrote in message
news:3ibl53xqtl.ln2@compaq.stroller.uk.eu.org...
> On 2005-11-26 04:31:57 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
> [MVP]" <sbradcpa@pacbell.net> said:
>
> > Ipconfig/all on each machine.

>
> `ifconfig /all` has a space in it, but it doesn't show anything
> relevant because I can ping between the two machines (as I've already
> stated at least twice in this thread).
>
> > RRAS comes with SBS... if you are installing SBS for a client... it's
> > just 'there'.
> >> I don't plan on messing with RRAS on a production machine, but maybe
> >> I'll install the trial version of SBS on a machine at home to mess

with.
>
> I didn't say I wasn't planning on installing it, I said I wasn't
> planning on messing with it. I'm not going to have an important
> production machine depending on a self-hosted software firewall with
> which I'm not familiar.
>
> Stroller.
>



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  #18  
Old 01-05-2006, 07:13 AM
TimeTraveller
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

You really should have your SBS doing all the donkey work, Especially
relating to IP, so DONT skip wizards just do as you are told and things will
be much better for you.

TT.

"Stroller" <stroller@bigfoot.com> wrote in message
news:tljm53xtg1.ln2@compaq.stroller.uk.eu.org...
> On 2005-11-26 06:13:30 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
> [MVP]" <sbradcpa@pacbell.net> said:
>>
>> Windows Small Business Server 2003:
>> http://www.sbs-rocks.com/sbs2k3/sbs2003-2.htm
>>
>> Did you set it up like this?

>
> Apart from the initial bluescreens, yes.
>
> This server is a Dell, and it comes with a Dell-branded bootable CD for
> installing the system utilities partition on the hard-drive (RAID array).
> It asks for some Windows options (like CD key & Administrator password)
> then copies files of the SBS 2003 CD1. It appears to save an Unattended
> Installation .sif file to the hard-drive after partition and once rebooted
> from the Dell CD it skips to the GUI portion of the standard Windows
> installation and asks about the keyboard layout.
>
> Naturally I would have liked to have booted from the Windows CD directly,
> but after a couple of attempts I couldn't see how to setup the System
> Utilities Partition without progressing to the next part. I'm sure it's
> possible, but I couldn't immediately see how, and I can't see that it
> makes a great deal of difference. At least this way all the necessary
> drivers (for the RAID array & so on) are installed.
>
>> RWW comes with the box and if you set it up from the get go and not
>> bypassing anything you'll have a nicely set up system.

>
> Well, apart from this problem I do indeed seem to have a fairly nicely
> set-up system, but I can't see the benefit to this site of RWW. I just
> want to get Remote Desktop working again & none of the other bells &
> whistles that RWW provides.
>
>> But did you run the connect to Internet wizard?

>
> I exited it when it tried to insist that I disable the DHCP server already
> on my network.
>
> Stroller.
>



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  #19  
Old 01-05-2006, 07:13 AM
Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]
 
Posts: n/a
Default Re: Remote Desktop - suddenly can't connect!

I'm not trying to be annoying and mean here but that when a SBS box is
set up with the install routine...you don't do 'anything' to TS. It's
there, it's enabled.

Given that this box is just being set up you'll have more long term
predictibility of success if you set it up right from the get go.

Did you install all 4 parts of the SBS cdroms? You've let it' make
itself a domain controller, yes?

TimeTraveller wrote:
> You really should have your SBS doing all the donkey work, Especially
> relating to IP, so DONT skip wizards just do as you are told and things will
> be much better for you.
>
> TT.
>
> "Stroller" <stroller@bigfoot.com> wrote in message
> news:tljm53xtg1.ln2@compaq.stroller.uk.eu.org...
>
>>On 2005-11-26 06:13:30 +0000, "Susan Bradley, CPA aka Ebitz - SBS Rocks
>>[MVP]" <sbradcpa@pacbell.net> said:
>>
>>>Windows Small Business Server 2003:
>>>http://www.sbs-rocks.com/sbs2k3/sbs2003-2.htm
>>>
>>>Did you set it up like this?

>>
>>Apart from the initial bluescreens, yes.
>>
>>This server is a Dell, and it comes with a Dell-branded bootable CD for
>>installing the system utilities partition on the hard-drive (RAID array).
>>It asks for some Windows options (like CD key & Administrator password)
>>then copies files of the SBS 2003 CD1. It appears to save an Unattended
>>Installation .sif file to the hard-drive after partition and once rebooted
>>from the Dell CD it skips to the GUI portion of the standard Windows
>>installation and asks about the keyboard layout.
>>
>>Naturally I would have liked to have booted from the Windows CD directly,
>>but after a couple of attempts I couldn't see how to setup the System
>>Utilities Partition without progressing to the next part. I'm sure it's
>>possible, but I couldn't immediately see how, and I can't see that it
>>makes a great deal of difference. At least this way all the necessary
>>drivers (for the RAID array & so on) are installed.
>>
>>
>>>RWW comes with the box and if you set it up from the get go and not
>>>bypassing anything you'll have a nicely set up system.

>>
>>Well, apart from this problem I do indeed seem to have a fairly nicely
>>set-up system, but I can't see the benefit to this site of RWW. I just
>>want to get Remote Desktop working again & none of the other bells &
>>whistles that RWW provides.
>>
>>
>>>But did you run the connect to Internet wizard?

>>
>>I exited it when it tried to insist that I disable the DHCP server already
>>on my network.
>>
>>Stroller.
>>

>
>
>

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Remote Desktop - suddenly can't connect!