Bob and Chris,
Thanks for the replies.

1. If I see the following:
TCP PCName-Media-PC:3389 PCName-Media-PC:0 LISTENING

Then may I assume the port 3389 is configured properly on this end to work?

2. Could I still use netmeeting to do this?

3. What do I need to do on my mom's end to allow the RA or Netmeeting to
work? When I give her my IP address, does she need to have the port
identified? Is that what the 123.123.123.123:3389 (ip.address"+"ortnumber
does? Is that needed?

4. I guess I need to get someone at her end to look at the windows firewall
and other firewalls, and set up a permanent exception to letting me connect
remotely?

All the hype about remote assistance being "seemingly" easy is fraught with
all these other networking/router/firewall issues that escape me. But I'll
get there eventually. If I could get this working this would be a great
Christmas present!!

Thanks,
Jim
--
Jim


"rvgrahamsevatenein@sbcglobal.net" wrote:

> Thank you Chris.
>
> You sent me in the right direction. The problem was in one of the
> myriad of unwanted applications that Dell refused to not install on our
> new PC: McAfee, specifically their "Personal Firewall". I had to have
> her choose "Disable" from the right-click menu on the Systray icon and
> then I could remote in. There's an option in the McAfee firewall that
> opens port 3389. All's well now.
>
> Dell refused to give tech support on this issue. Apparently, as long as
> the hardware isn't broken you're up a creek without a ladder as far as
> they're concerned. I wouldn't be so upset about that if they hadn't
> refused my request to not install a dozen or so trialware apps! Then
> refuse to help you work around them! Never again.
>
> Bob
>
>