I looked at the messages on remote assistance, but don't think any of them
are dealing with the same issue that I am having. I have two computers on
the same network that I'm trying to use Remote Assistance with over the
Internet connection. Once this is set up, I will be taking one of the
computers to my Mom's house and will then hopefully be able to help her when
she gets in trouble.

If I use Windows Messenger 4.7 or MSN Messenger 7.5, I can request remote
assistance. When the responding computer accepts, nothing happens. The
inviting computer continues to say that it is pending a response and nothing
happens on the responding computer.

I also tried to do this through Help & Support using the Send and Email, but
when the email arrives and the link in it is clicked, it goes to a Microsoft
page saying there is no such page.

I have disabled Norton Internet Security on both machines.

Recently I maded changes to some of the Windows Services and am wondering if
that affected anything, but I don't really think this was working before.
Does anyone know which services are required for Remote Assistance?

This is driving me crazy, so I would be grateful for any help.

-VJ

I never did get it to work, but am loving using LogMeIn (www.logmein.com/).
The free version is working better than remote assistance ever did.

"Bagger Vance" <caddyx@webduster.com> wrote in message
news:ShBuf.4220$M%4.3709@newsread3.news.atl.earthl ink.net...
>I looked at the messages on remote assistance, but don't think any of them
>are dealing with the same issue that I am having. I have two computers on
>the same network that I'm trying to use Remote Assistance with over the
>Internet connection. Once this is set up, I will be taking one of the
>computers to my Mom's house and will then hopefully be able to help her
>when she gets in trouble.
>
> If I use Windows Messenger 4.7 or MSN Messenger 7.5, I can request remote
> assistance. When the responding computer accepts, nothing happens. The
> inviting computer continues to say that it is pending a response and
> nothing happens on the responding computer.
>
> I also tried to do this through Help & Support using the Send and Email,
> but when the email arrives and the link in it is clicked, it goes to a
> Microsoft page saying there is no such page.
>
> I have disabled Norton Internet Security on both machines.
>
> Recently I maded changes to some of the Windows Services and am wondering
> if that affected anything, but I don't really think this was working
> before. Does anyone know which services are required for Remote
> Assistance?
>
> This is driving me crazy, so I would be grateful for any help.
>
> -VJ
>